Smartsheet Comentários e detalhes do produto

I loved that it was your standard Gantt chart format and that you could visually see the project deliverables and timeline differently. I also enjoyed setting up the relationships between tasks, that was easy.

It was very difficult to setup and manage tasks. If I had one change to make that affected multiple items it seemed I had to make multiple changes. It was hard to relate tasks that weren't necessarily things that had to be done first, second or third.

Better project management of tasks and timelines with large scaled projects. None. We used this for a few months on a large scaled project, but ended up canceling our subscription once that project ended. We didn't see any clear benefits I paying the subscription to help us manage projects better. Its easy to use something like Google Sheets free Gantt extension.

I like that multiple user can have access to the smart sheet.

It is not as user friendly as Microsoft Project

our sole use is for scheduling purposes.

This program provides an adjustableformat that allows you to create a customized table for whatever data you may need, no matter how much. It is great for categorizing content.

It was difficult to manage versions with multiple users. The documetn became lengthy and repetitious and therefore very difficult to use. It was too easy to replicate tasks and assign them to different categories which made it difficult to truly track status and users became quickly and easily confused.

We used it for cross-team task management for a major conference. series. We had about 45 people using the document to manage 300+ individual tasks and the project overall.

I really didn't find smartsheets very user friendly and wouldn't recommend it.

I didn't really like anything about smartsheets.

We were trying to solve a 1 location for all info and it just didn't solve that problem.

Spreadsheets link between each other nicely

The sales team lies about what's included and wait until you sign on to hit you with a $35,000 extra fee for the governance features. Support is awful. They outsource it to low-cost countries and take several days to provide resolutions that leave us unable to log into SmartSheet. I've never had any other company let a show-stopping issue go on for so many days without any resolution.

It's allowing teams to work together on projects without spreadsheets disconnecting from each other, like they sometimes do with SharePoint.

The on-line info looked like it would work to convert existing worksheets to this format. So we purchased licenses and training to help us convert. The trainer droned on and on and never really helped us to convert. So we called and requested what we paid for and were told the salesperson was wrong and what we purchased was what we were getting. So we tried to get what we asked for and paid for and went in circles. We never acclimated to using the system and we spent almost $3000 for nothing. Terrible communication and customer service.

Misled from the beginning. Overpaid and underutilized due to lack of training capabilities of the trainers. Don't believe what they tell you.

NONE - terrible waste of money and time.

Smartsheets has a very user-friendly UI. It is easy for people who are not particularly tech-savvy to access and use the basic functionality. So if you have people that struggle with spreadsheets SmartSheets is a good product.

SmartSheets is not nearly as robust as other services that cost significantly less. There are fee alternatives to SmartSheets that can do more and you never have to pay for additional functionality.

In all honesty, when we transitioned to SmartSheets we were told that it would do everything that our previous product could do and more. It only took a few days to see that that was not true. We had to totally redesign our procedures and even scrap a few services that we had been providing to accommodate the limitations of SmartSheets. Rather that solve problems for us, it created new ones.

The dashboards look very nice and have a good feel .

The flow and setup has some work needed.

Currently it is not solving any problems that we were seeing with exce.

It offers most of what you need and is quite sophisticated.

It's too complicated for what I need or can understand.

Managing projects with multiple tasks, deadlines, etc

The conditional formatting attribute allows users to automate processes.

I dislike the column view, particularly when too many items are present.

NA

hmmm can't say I like this tool, compared to other options it is not the most useful.

It is not very "smart". Don't like I have to renumber everything if I delete a row. You have to constantly save things because if by accident to go back you loose everything. Overall it is not a smart useful tool.

None, just creating more busy work distracting from actual project management

Nothing really. It's web based? Need more characters.

It's an Excel wanna be. Just use Excel..

It's not solving any problems. In fact it's just adding them because users need to be trained.

There is nothing I like and enjoy about Smartsheet. I would prefer using the associated MS product

Features that I am used to from MS packages are not available

Company silo structures and the use of different programs + access restriction impeded work processes

I do like the ability to customize your own dashboard to see things that are helpful to you personally, but that also creates a very difficult environment for teams who use the system because every dashboard looks different. It makes collaboration and helping others difficult.

I have to use a six page set of instructions to get a project entered and linked in the right places in SmartSheets. It's not at all intuitive or easy to remember all the steps. It's click here, open a new tab, right click, scroll over 100 cells, copy and paste, go back to the other tab, refresh, copy, go back to the other tab, paste, SAVE omigosh don't forget to save. It's too much.

Our team benefits from one place to organize our projects (though SmartSheets is MUCH more time-intensive and complicated than others we have used.)

The forms feature is great for collecting feedback.

It is not 508 compliant and does not work with screen readers.

It helps my team collaborate and store data that everyone can access.

Use to love this service at the ~$100 per year price point, but then they removed the ability to have non-licensed users edit the sheets at that level. Now they want 10x the license fees in order for me to effectively share my sheets with non-licensed users. Clearly, their business model does not apply to smaller companies.

Unfortunately, the licensing will get you if you are not careful. The bulk of the value of this product is the ability to share these types of documents without having to e-mail them to others and maintain version control. I have had an individual license for a number of years that costs $168 per year and allows me to create up to 60 SmartSheet documents with unlimited sharing. This license is no longer available. The "upgrade" to the Pro license is actually a downgrade that costs more--$252 per year. While allowing the account to have three "designers" and more SmartSheet documents, each document can only be shared with ten users. If you want to share any document with more than ten users, you have no choice but to "upgrade" to the next level, which--at $950 PER YEAR--Is almost QUADRUPLE the price! Anyone in even a medium-sized organization will need to share a document or two with more than ten users, so I would not over-commit to Smart Sheets unless you are ready to pay them $1K every year, in perpetuity.

Mostly using it for project management and budgeting.

Smartsheet can integrate with other software (so I've heard) and has great reminders to keep you on track for managing your projects.

Maybe it's just me but it can get pretty confusing with all it's bells in whistles. Sometimes it makes me just want to revert to my Microsoft project to get to the basic bottom line.

Tracking large projects across multiple departments -- it's a great idea but if everyone isn't sure on what they are doing within Smartsheet, it can really mess other teams up.

Nothing so far, not found it useful at all

When I am sent a link to the project I am meant to work on, and am met with about 20 lines of info I have to wade through. I have never easily found the information I require

Navigating through the mounds of useless information

It loads quickly. It loads quickly. It loads quickly.

You need to save pages before leaving. this feels kind of old school. The UI is awful.

Sharing info with colleagues. Better than email

The idea that we could have a repository of information that functions as a project history

That it's much more time consuming to comment in SS than in an email, and so far, harder to search

Some members of the team feel that they can get an immediate project status through SS