Zowie Comentários e detalhes do produto

Incredibly fast implementation and ROI in days compared to other tools that take months to implement. I have never thought that automating customer service could be THAT easy. When it comes to customer service tools for ecommerce, there's simply nothing better. They are cool people to work with!

Collaboration is important to me so everything is perfect so far and I hope it stays that way. We have some big tasks ahead of us and I am counting on adequate support.

Instead of waiting hours on hold or days for a response, our clients are now incredibly happy with the fast, frictionless, actionable, and personalized self-service we have been able to provide through Zowie. It’s making us more efficient and leaving customers satisfied.

The ease of use as well as the support we get from the Zowie team

Nothing. with great product and support I have not had any complains.

The automation, deflections, ease of use, and reporting, to name a few. Additionally, Zowie also helps us with requests and really listens and provides good solution.

Zowie has shown that AI can be the real-deal in providing efficient customer service. In just 6 months, we were able to automate almost 80% of our traffic & deflect 40% of inquiries received from our customers. Zowie allowed us to combine 3 major communication channels into one tool, which I previously did not know was possible. Zowie has become an omnichannel which our team desperately needed. Our agents no longer have to switch through multiple platforms which, in turn, increased productivty and allowed us to reach previously unattianble KIPs. On top of that, I never imagined working with AI will be so intutive - the capabilities of Zowie make it possible to build highly detail-oriented automations with little technical skills required. You do not have to be a tech expert to use the potential Zowie gives. The customer success manager is also very helpful and makes sure to stay in touch with us on periodical basis: to analyse our current needs and new areas which can be explored by our team.

The one thing that Zowie could improve on is their capacity to address any bugs or technical errors that are reported. In does not happen often, however when it does, the time it takes to identify the problem and resolve can be quite long. However, I know Zowie has already identified this as something to focus and are making efforts to make this experience more comfortable for their customers!

- Our growth in the recent years has been quite overwhelming for our customer service support. Hiring new agents on a constant basis on the ever-growing demand was not an attainable solution in the long run. Zowie has become an effective alternative, providing a worthy solution which was previously not considered. - Zowie handles our customer support team’s most repetitive and time-consuming tickets, allowing our agents to focus on more complex inquiries. In doing so, it’s making us more efficient and leaving customers satisfied. - Zowie has provided an omnichannel solution which we previously had trouble finding due to high costs. Zowie has made it possible for us to use outstanding tech solutions with fair costs.

Fast and visible results: - the process how Zowie works and boosts results; we’ve reached an automation rate of > 80% sooner than anticipated, with > 30% being handled entirely by chatbot and we do not stop on this, we go further with satisying results - interface is intuitive- we can find marjority of the data easily and create the automations without major hustle; we no longer have to spend a lot of days to building new automations and to come up with ideas

- there is a lot of very detailed data in analytics but would like to see more useful and accessible data to provide people with instant feedback; it has improved a lot but a first we needed to dig a lot to extract the data what we need

Zowie helps us to cover big % of the chats entirely but chatbot, without this we would need to have way much bigger capacity in our Customer Support department. We also can introduce and somehow advertise our products on LiveChat, share some discount codes with customers. Work is devided equaly and fairly between the agents which was very important to us.

Chatbot is really great and quite easy to configure with multiple options and possibilities.

Some statistics could be displayed better, but this depends on what do you need.

The number of tickets per order was excessively high, and this was costing us a lot of money. Implementing Zowie helped us reduce this by an impressive 50%.

The chat bot has helped our customer service operation in a very good way. It has helped us reduce the amount of contacts and helped improve our average response time.

For us, what we really be is lacking is the user interface, with our previous provider we could access shopify features and that is something I would love to see with Zowie.

So far, it has helped us create self-service solutions for customers, while improving our response time and giving the agents the chance to focus on more complex cases.

I love how Zowie serves as a multi-tool for customer support allowing multiple platforms to be connected in one place. On top of that it's pretty easy to set-up and create new automations.

Some parts of the UI (i.e. workflow building feature) can be a bit messy once a more complex scenario is created. It'd be a good idea to implement something cleaner there.

Zowie helps our Customer Support team in their day-to-day operations by handling the most common, repetitive queries. That way the team can focus on most complex cases and assist customers at the same time.

The ability to create a workflow that enhances our customers user experience

The dashboard can be difficult to work around sometimes, but they are constantly updating and improving it, so it is not a problem

Chatbot support and automation for our customers around Europe.

We love utilizing Zowie! They have provided a quick and easy service that resulted in an almost effortless integration process. With round-the-clock support, we are able to optimize and update this service to fit our exact specifications and needs in no time. The tool also provides automated suggestions and tools for tracking the most common requests we receive. Creating even more opportunities to streamline our internal processes to assist customers better. We highly recommend this service for anyone looking to get ahead with optimizing support for their e-commerce customers. Zowie is able to automate and handle any requests we could throw at it!

We have worked with Zowie for quite some time, and they have been able to handle any requests we have thrown at them. At this current time, there are no dislikes that we have not been able to work through and come together on a solution for.

Zowie has helped us dial in our front-line support. Providing quick and easy automated service for customers who need assistance immediately. This helps us cut down on labor costs, and overall team headcount, as well as frees up our existing support team to handle more complicated customer requests.

Efficient and fast implementation Very professional team, that has managed to successfully address all our needs Intuitive and easy-to-use platform Focus on e-commerce-> preconfigured automations specifically for the industry

Managing chatbots across different markets with varying complexity of products and procedures is a bit challenging. Some minor missing capabilities related to Freshdesk integration

Zowie is helping deflect simple customer inquiries helping our agents focus more on tasks that add value for the customers and the business Having a good chatbot helps us implement our chat/channel strategy