Zoho Desk Comentários e detalhes do produto

Eu gostei muito de ter a possibilidade de receber o atendimento de varios canais de atendimentimento. Também é muito bom a flexibilidade de configurar o fluxo do atendiment.

Eu estou achando complicado escolher o tipo de licenciamento que vou precisar. Também acho que poderia ter a opção de base de conhecimento especifica para cada cliente, além de somente interna ou geral.

Melhorar o controle dos atendimentos de suporte ao cliente. Hoje oferecemos suporte em varios produtos e por isto usamos varios sistemas de suporte para cada fornecedor. Com o ZOHO esperto centralizar isto e ter como integrar, visto a possibilidade de customização.

The format is similar to service now. The mobile app works well

The automated reports feature is only available in the enterprise version

Accountability is important.

It is a helpdesk system, and it does it really well. It is feature rich and each feature has been considered.

It would be great if the web form had the dynamic layout, but this is only minor as you can use the ASAP feature instead which works brilliantly.

We need to replace a legacy helpdesk system with something more modern, that support workflows to 3rd party suppliers and makes raising a ticket easy for our customer base.

I really like Zoho because of the fluid emails tbh.

nothing, everything has went well !!!!!!!

we're able to keep all document access together through a single email domain

Zoho Desk is great. I've used for almost 3 years Great software, and pricing, now offering new version Exrpress User friendly, and good App for iOS Compared to zendesk and freshdesk, it has better prices

Colud be better, filter by domains On the forums, many users asking for that future Like: if domain is @company then it goes to customer X Would be an easy feature to add, and very helpful

Giving order to the daily cases form our customers. Much better than chats and just e-mails Much better results and customer service. Gives us good metrics and reports

It has everything I need with lots of available customization.

There isn't much, but it can be hard to navigate sometimes. The styling isn't great but it allows you to use custom CSS so it doesn't matter.

It lets me easily manage tickets, which is exactly what I was looking for.

I have implemented Zoho Desk at a Managed Service Provider and one of the biggest facets of how to structure our clients workflow automation and assignments were the Departments feature. An Incredible application overall

There is nothing about Zoho that I dislike.

Structuring and customizable layouts based on department-specific needs. Ensuring that the Maintenance Department Ticketing Form Validation is not a repurposed templated that the IT department has incorporated.

the features and funtion and control it give

is abit difficult to figure out on your own

Control the support agents more effectively

The hardest thing in the service industry is to monitor and keep track of service calls and manpower usage. Zoho helps streamline all of it and provides a clear picture for managers to take better and more informed decisions.

I am yet to encounter one...................................................................................................................................................

Real-time tracking of service calls and enhancing manpower usage which help reduce overhead costs and response time. It also helps keep a check on the work load of each technician or support engineer.

Easy-to-use platform with maximum features available in one place.

Currently, I do not find glitches in the Zoho CRM and I look forward to more enhancements in the near future.

It is helping us to track all the invoices which could be further mapped with the Zoho books.

Cloud based CRM, easy to use , dynamic dashboards, inter connectivity , in depth analysis reports, training and easy to integrate with any third party solution.

At times customer support is reluctant,AI feature in top category, integration limitation,nothing more to mention any dislikes for zoho. Absence of live chat bot

Sales crm, funnel, and analytics,earlier I use to send quotes one on one, zoho reduced my dependency on excel. Templates for invoicing and sending quotes have reduced my work load.

Zoho One helps to track the tickets and close my scheduling tasks. It also helps me to keep the track of my meetings with my customer.

Zoho One reports are not fruitful and very difficult to create.

Zoho One helps me track the tickets of the customer and keeps me updated about the dates and time. It helps me to maintain the data and comments and I can directly email from Zoho One.

Zoho is providing me with all the required business solutions. I can even customize most of the workflows as per my business needs. I don't have to worry about them being dynamic!

I would really appreciate it if the customer functions were enabled in the professional version of Zohodesk.

Omni channel facility is there. I can now finally put all my business departments under one roof so and facilitate seamless coordination and follow up. Thanks team Zoho!

Using Zoho One is a great experience as it shows many types of reports along with all the necessary details.

In zoho one the the closed tickets report is not available inunder incoming threads report.

We basically managing our daily support tickets with the help of zoho desk.

I like the mobile app that allows us to get notifications on the go! Really helpful to ensure we're offering our customers the best experience!

I really like the Zoho products! I just wish the "Zoho" logo was a little more modern. :)

Helps us keep our customers computers working the way they expect them too.

Zoho is a great platform to do tasks inside the organization.

Sometimes it looks like lengthy process to do some tasks

We are currently using Zoho CRM, which is helping me to track the daily activities, including tasks, events and calls of the entire team and improve their performance accordingly.

Zoho is easy to use. And it's so effective. You have a panel control of tickets resolution/ tickets closed , and you have a report for all the tickets. This is interesting for the company

This is difficult to configure DKIM. I think that DKIM and SPF needs a easy process to configure, because this configure requiere more time. That's the one case of difficult

I use this service to help all the users of the company. We have any problems and Zoho desk is the canal of comunicate this type of problems. This is a good system.

User interface is very innovative and simple

No downsides so far. Although branding options could be better, in terms of personalizing the app for your customers

Ticketing system for my team to keep track of IT related issues.

It's the user interface and the kind of reports that we can generate using Zoho CRM.

As a user, I have not found any glitches so far.

As a sales manager wherein I have to manage a team of seven executives, it seems to be one of the best platform I have used so far for tracking all sales related activites. Last but not the least the functionality of creating your dashboards and reports is fantabulous.

Zoho One has all the business management software. Helps me to create invoices, Proforma invoice, quotations in desired formats.

Creating reports is a difficult task. Also the search options needs very specific letters for search.

Zoho one helps me create the accounts and track my deals and comment sections. I can easily create quotations and share PDF's. Also, it gives me the ease to track my sales with the help of the dashboard which we can create. The reports are a little complicated but give a good analysis of things.