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The value for money, when compared to other helpdesks, is a huge draw towards Zoho. There are many features at every price point, including built-in reporting, gamification, tracking, lite agents, etc. Zoho Desk is a very cost-effective, straightforward and efficient way to manage your customer help desk.

The support email address and the understanding of specific product questions needs a little work. I feel as though we have been emailing back and forth for over a week with no clear resolution to some issues. It's quite off putting that the support hasn't been 100% what we would've expected.

We require a scalable, cost effective and simple helpdesk to manage customer complaints for our business. We are also making use of the customizable knowledge base within Zoho Desk to allow our support agents to easily access information and answers to customer queries. We have also made use of the reporting tool to give us a deeper insight into our helpdesk and what challenges our company may face moving forwards.

Zoho Desk is the most lightweight, cost-effective, and powerful Help Desk Software. It makes the little guys solid and mighty with limitless scale potential and integrations with all helpful platforms.

There are so many features that can feel overwhelming at times. You can't customize certain features to accommodate your needs. There are custom features I'd like to see.

Zoho is helping me launch a help desk service with minimal start-up costs.

Integrations between different Zoho products with reasonable pricing. It has advanced features like webhooks. I have tested many solutions and Zoho is the most cost-effective.

Starting from scratch it is a bit difficult to choose the products we really need. example for bug tracking there are : bug tracker, Creator bug tracker, Zoho desk.

Mostly it is about making our business more efficient and reliable in tracking our team's actions and results, then reporting to clients and calculating the costs.

One of the most peculiar characteristics that attract attention in an extraordinary large number is a customization capacity for each company that uses the sustainable services of this software, since it should be noted that it is also one of my favorite systems due to To these reasons, we can take our environment, so that it can become more flexible and easy to use, by the departments in charge of this branch of customer service or rather as general support, without excluding, that its interface makes notice incredible origins of this intelligent systematization, which is very effective to implement from the heart of organizations to satisfy their most dire drawbacks.

From an economic point of view, we can mention that one of the problems that can be noticed the most is its increased price, which this system cannot be widely used by organizations that maintain a low work performance, due to that cannot occupy the high prices that this software could cost, highlighting that one of the qualities for this system to be more productive and harsh in terms of productivity and agility, is that its customization right designs are more advanced due to which are sometimes somewhat delayed and inconvenient for some of the users who use Zoho Desk.

We can mention that we use Zoho Desk in the center of the company's digital facilities, or rather in each department that we keep active, with different selections of work performance, for a quality profit purpose, which is to maintain the needs of support and attention to the interfaces of each area in which we have as a sophisticated organization, in order to achieve good results, among the comments and good service of the users that we acquire every day on our platforms, being a great system, which helps us to collect and collect information from all these individuals in an accurate and immediate way, to offer exclusivity, and solve the problems that usually arise, when these people use our products, in their daily lives.

We were looking around at alternatives to the excessively priced Zendesk as they were deprecating our features unless we paid double. After researching we tried out ZohoDesk and it has all the features that you would want in a helpdesk and more. The UI is so intuitive compared to Zendesk which confused me, an expert IT user and developer, and everything is extremely polished. Knowledgebase is amazing, admin tools are great, chat is included, and it answered all I needed.

The amount of products that Zoho offers is great, however, the products tend to overlap into each others interfaces to the point that within a few days of activation I had inadvertently signed up for 3 other trials that I didn't intend on to the point where I was scared to click on anything because I wasn't sure which tools/features are going to charge me or which are included in ZohoDesk. I expressed this concern and they indicate you'll never be charged without agreeing and you can turn the cross-product integrations off but they are on by default.

Internal and external knowledge base, intuitive easy-to-use interface, chat with users, helpdesk that can be tailored for various department use-cases, great pricing.

Zoho One provides a cost-effective solution compared to purchasing individual applications from different vendors. With a single subscription fee, businesses gain access to a comprehensive suite of tools, enabling them to save costs on software licenses and integration efforts.

Providing more comprehensive training and onboarding resources for users would help them make the most of the features and capabilities offered by Zoho One. Detailed tutorials, video guides, and interactive training materials would assist users in getting up to speed quickly and maximizing their productivity.

We are using it to provide a central user Interface for our employees, one can come here and get all the information about the organisation and another peer. it is quite user friendly.

"I love the free plan because it helps improve our company's daily work. The amount of capabilities you receive just on the free plan is phenomenal and gives other more well-known names like Zendesk a run for their money, literally. The amount we were paying on Zendesk we now get free and that makes wanting to use ZohoDesk Pro so much more economical and smart money. We have built our company from an idea to now one of the largest transportation companies in the State of Texas, so we know the value of our bottom line.

ZohoDesk is a bit overwhelming at first glance, but nowhere as difficult to set up as it was for zendesk. This is hands down the best helpdesk on the market.

Cost with using Zendesk vs the value we received. We had no issues tech-wise, but we did have a large amount of cost for a product we didn't really feel was providing equivalent value

It has so many functionalities that will help you to manage your relationships with your costumers in a more proper way. You can use it along with Zoho CRM and other Zoho applications and the benefits are even higher. Just by clicking in a costumer, you will be able to see everything related with him, from his personal contact information to all tasks related with him, mails received, etc. It is highly useful, moreover, it offers more ways to have a higher control over your employees.

The major problem was the difficulty in learning its usage, and, consequently, start taking advantage of the software itself. Apart from the difficulty, the users guide wasn't very useful and I think that they would need to improve that. Other aspects are the design that could be improved or small and insignificant bugs.

Despite the problems that I have described, this software is totally worthwhile and I recommend other enterprises to start using it to. It is an incredibly useful tool in costumer management so I encourage other people to start implementing, and to not feel anxious if they feel that they don't understand how it works, it takes some time.