Críticas e detalhes do produto Tidio

It worked well in my site and I could implement it very fast!

Actually it was very nice and nothing that I consider a negative issue!

A complete chat that allows my website to have a nice way to establish a conversation with clients! The best benefit was to stay closer to my site´s visitors!

This plugin helped me a lot and it is elementary and friendly to use!

It could have faster notifications by email about messages from visitors when you are offline. And I had some difficulties setting the Quick Responses and how to set them appearing in the chat!

A nice and functional Chat button on my website and an additional way to generate some additional leads and get additional email addresses to our newsletters and communications with prospects as well!

Prompt reply and actually answering the question asked

Wish I knew more about it all so that I could troubleshoot myself

How to add extra questions to the pre-chat survey, and extending our trial periods

I love the clean and smooth user interface

Little bit expensive as compared to competitors

Help generating more leads

I like that customers can get hold of agents via a live chat service. This helps speed up any issues customers may have so that we can resolve it as soon as possible rather than relying on email.

It is hard to say there is anything I dislike about the service as I genuinely have no problems or issues while using Tidio

Students often get in touch with us, asking questions about the courses we offer, replying to them instantly helps them make assured decisions about the courses they want to buy.

The UI is really clean and I like the fact its a separate website away from WordPress as this can be slower.

There are no dislikes as of currently as we are currently implmenting this

We need the ability to allow customers to quickly ask questions and get answers regarding products and packages

Customer service : quick and accurate. They help you solve in minutes what you want to achieve.

Nothing really, solution easy to integrate.

Manage multiple chatbots on different websites for the same team of agents.

Able to know when user login my webpage (notification)

subscription expensive, need to reduce the price

To interact with my client

chat speed functionality and response rate was quick

i don't feel much difficulty in using tidio. only feedback is in free version increase user count

online interaction with customers

Modern interface that's easy to navigate

Not quite clear on what is not going to be in the free trial or even a paid level once the 7 day trial is up.

Interacting live with potential customers

The absolutely best feature of Tidio is the ability to contact a customer at any time while they are on the webpage while having the information about what pages have they visited, where they are right now and additional information about their location + how long they have been on the website. For the sales team, it gives great insight and an instant approach angle to start a conversation. You can also see if the visitor is new or returning.

For the purposes that we are using Tidio for, there is actually not much to dislike. From a developers point of view, it is a third party code that affects the performance of the website a little bit, but that is inevitable.

Tidio helps get a better angle on customers that are weighing up their purchase decisions. Often people go and have a look at products on the website, but then leave to browse competitors. Tidio gives us the chance to proactively start a conversation and create a human aspect in online sales boosting sales.

The price is significantly more affordable than the other options we've looked at so far. The chatbot programming was a little confusing at first, but once you get past the brief learning curve, it's all fairly self-explanatory. The desktop app is helpful. It's got the features we need without the bulk of unnecessary things.

The learning curve seems reasonable, but it took a bit to figure out where everything was. I wish we could hide some of the add-ons like email marketing to clear the clutter since we don't do that from in here.

We're trying to engage prospects. We're just getting started, so time will tell how effective it is as a sales tool.

Ease of use, great customer support and free option.

No user manual. It seems to be more than just a chatbot and I was looking for just a chatbot.

How to get started. The Wix website seems to be going OK. But too early to tell.

Looks just like and ios text thread, people know it and they love it

lack of back end customizability is the only thing missing in my opinion

just the fact that people can instantly reach out

Tidio is very easy to set up and they walk you right through the whole process. There are so many options for automation to increase sales on my website. It is wonderful.

Nothing as of now. I am really enjoying Tidio. It is by far the best and easiest chat feature I have used.

I am better able to connect with customers. I like that I can still offer discount codes to my new customers without it being an aggressive popup that annoys people.

Intuitive interface with mind maps and easy to coordinate for co-workers. Quick support from company

Very satisfied for now. I need more time to optimise all the tools

I can always be available for customer and improve customer experience with every interaction. Just getting started

When you have a problem, the teams respond immediately and solve your problem.

Easy to use, but I would like to see AI more.

I couldn't see some settings like chat greetings or chat auto answers. When I asked about this to teams, they answered immediately. That was comforted me.

I love tidio because easy to manage have a mobile apps to handle the chat to customers.

There no bot option to setup, the icon chat in website too bigger.

Tidio make me easy to message to customers instead of using email. I can know what customers problem when customers live chat with me.

The number of features is excellent and very handy.

For the small store like mine need to get a better price range.

Live chat and email marketing

Su interface gráfica es muy fácil de usar, las herramientas arrastrar y soltar permiten hacer los diagramas del chatbot de manera fácil y sencilla.

Sería ideal que permitiera crear acciones, activadores y condiciones.

Tener un contacto automatizado que atienda a los visitantes del portal web, no sabíamos cuantos primeros contactos estabamos dejando ir. Solo en la primera semana hemos rescatado 9 clientes potenciales.