Respond.io Comentários e detalhes do produto
Respond.io é um software de gerenciamento conversacional baseado em IA. Os recursos incluem uma caixa de entrada compartilhada (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), automações avançadas de fluxo de trabalho, transmissão e análise do painel do supervisor. É altamente personalizável e lida com mensagens de alto volumesages.
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| Capacidades |
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|---|---|
| Segmento |
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| desenvolvimento | Nuvem/SaaS/baseado na Web, Android móvel, iPad móvel, iPhone móvel |
| Suporte | 24 horas por dia, 7 dias por semana (representante ao vivo), bate-papo, e-mail/Help Desk, perguntas frequentes/fórum, base de conhecimento, suporte por telefone |
| Formação | Documentação |
| Idiomas | Inglês |
It's really easy to use. Also, we don't depend on the IT department to create workflows. Now we are able automatize our processes and give personalized service to our leads. The fact that respond.io keeps launching new useful features makes us want to stay.
Since our business is in Central America, it's really difficult to get support during our working hours. Usually when we need your support someone has to stay late at work or wake up really early.
We use to face three main problems: it was really difficult to save our customer's information, to manage conversations with just one phone and to follow up with contacts. respond.io solved them all. This benefited us because we were able to rise our enrollment rate (we use respond.io for education)
The thing that I, personally, find the most helpful is how easy is to divide the tasks between the work group. Before using respond.io managing 10 clients between 3 coworkers was a nightmare. We often stepped on each other's toes and replied multiple times to the same person. With respond.io it's really easy to just assign one person to a certain coworker and that's it. It saves a lot of time and it's really professional.
Personally I don't find almost any downsides to respond.io. If I had to pick one it would be that sometimes sound notifications are not always instantaneous. But that's it really, aside from this "problem" (that occurs very rarely) I don't find downsides to respond.io and it's been a pleasure to work with this tool.
I mentioned it in the section before, but it helped manage our team incredibly well. We save a lot of time and effort by having our customers assigned to certain people. Also the snippet feature helps us massively to save precious time and make our customer support much more quicker and efficient.
It is an excellent service to use as it is very usefull and impacts business in the most posetive way thinkable. It is the ultimate way of communicating and making sure everything is up to par.
When there is loadshedding I cannot access it and many clients of mine can only use this way of communication. That is the only problem, otherwise everything is 100%.
Communication barriers were big issue now with respond.io I am happy with the turn around time.
its real time, easy to use and makes communication easier
nothing at the moment, it meets all our work needs and requirements
quick easy and real time communication with customers
respond.io always improves Excelente support.
The Merge is a little bit complex. I wish there was a tool to do bulk merge
It allows you to manage communication with customers and with them meet their requirements and needs.
The powerfull resources that the platform has, you can develop just simple thing to the most powerfull workflows. The integration with Whatsapp channels is so easy.
That theres no way to have a private chat between the members of an organization. That sometimes it is difficult for browsers to mantain the push notifications.
eventhough i havent has a good response in the actions that i have proposed, everytime that theres available an update it comes with benefits that are usefull for all ofus
La plataforma es fácil de usar y ofrece una amplia gama de funciones.
La plataforma es muy completa. No hay nada importante que me disguste.
Resolvió nuestra necesidad de una plataforma multiagente
I like that it is extremely customizable, and i can connect my third party apps to it so everything can be in control.
There is not a very good Email option, for example send email copying many people.
Before i used only whatsapp and Meta, this was an issue because i could not be organized while doing customer service, and no data about it Yes my business performance increased
How easy it is to communicate with our guests and owners in only one place.
That i need to add a number to send a message.
It's improving our communication service and responsiveness.
simple way to integrate diferent platfoms
cant interupt a flow to continue as agent
my customers want to comunicate and get help about students this way can recive inmediatly and answer inmediantly, automatically and customized