QuickBooks Avaliações on-line e detalhes do produto

Very quick start up and is easy to set up a business.

Over priced limited and constantly changing but not for the better

Problems are that they are constantly changing without notification and a feature that you use one day may be gone the next. Benefits are the availability to use remotely anywhere with multiple user capability.

It is convenient to access the program from my computer or my phone. I like knowing I can have the accounts available whenever I need them.

The software is very limited in what you can do. I want more features. I want to be able to create and customize reports. I want the features available for a desktop user with the online software.

I am able to have the Office Admin, Owner, and myself in the software at the same time and see real-time updates. It makes it easy for the three of us to discuss what is happening with the business.

QuickBooks Online ease of use, easy to setup, and quick to deploy.

Lack of audit trails, not organized by module, reports lacking customization.

Grant Accounting / Class & Job dimensions

No-fuss online access for multiple users.

Online access for multiple users is easy to set up, but the program is often slow to respond, even over a good internet connection. Lacks the Advanced Search of all transactions, regardless of type, that makes QB Desktop so much more flexible and easier to use. QBO also hides advanced options (delete transaction, undo reconciliation, reverse transaction) behind multiple layers of menus. I understand this to be part of an effort to make the product friendlier to non-bookkeepers, but I use the Accountant version, and these functions are still hidden under layers of GUI. I far prefer the capacity that QB Desktop offers to strip the GUI down to a workspace and a full selection of drop-down menus. Lacks a real inventory system. For that, you will have to use an outside app, and that is going to raise the cost. It is also near impossible to create your own solution for missing features, as Intuit has obscured the underlying database mark-up language. For instance, if you are a non-profit that need to apply customer and class tags to multiple transaction lines for later reporting, it is far quicker and easier to do that in a spreadsheet and import the transactions. But you can only DIY that in QuickBooks Desktop and with its publicly accessible IIF mark-up language. If you use QBO, good luck finding (and paying for) a third-party app to fill this need. I also find that the labeling of transactions (e.g., Expenditure is more prominent than Bill) and the prominence with which the bank integration/transaction matching feature is promoted to conceptually favor cash accounting practices, which are not preferred or even legal for most businesses. But they're intuitive to casual users, and the so the interface leads casual users down garden paths that an outside bookkeeper will eventually have to fix before tax (or worse, audit) time. I've earned plenty of money fixing the problems that QBO leads casual users into, but I wish it didn't encourage them into those problems in the first place. I also find the GUI distracting and obscuring in its own right. So much screen real estate is spent, even in the Ultra Compact display mode, on graphics that are supposed to be user friendly that I can never see as much actual financial information as I would like on one screen. Also, the bulk-editing functions in the accountant version of QBO are hobbled compared to those in QB Desktop.

Accounting software with no-fuss online access for multiple users.

The platform has a lot of features that make it a robust inventory management offering.

The UX interface is not intuitive, slow, and is reminiscent of late-2000s-era websites.

We are able to track inventory in multiple locations, including understanding what is in transit, what is on order, and on hand.

Helpful to be able to share files with clients without having to send files.

Pretty much everything. Chart of accounts is in a funky place. Not intuitive like the desktop version. Also, desktop is one price forever and this is a monthly fee.

Clients wanting reports when im not in the office.

Quickbooks online gives a business owner the ability to access their books anywhere that they have internet access, even with their ipads and phones as well as grant simultaneous access to their accountants and other members of their team. This is a huge advantage for those business owners who are constantly traveling from city to city.

Quickbooks online is a more expensive long term solution for business accounting due to the monthly subscription costs in comparison to Quickbooks desktop version. There is also an increased cost margin in comparison to the desktop version in the time it takes the accountant to manage the base data entry and file modifications. This is caused both by the lag-time in auto-recall as well as the lag-time in moving between necessary screens and functions in comparison to the desktop version's multiple windows option.

Business owners often need access to their accounting software in order to maintain cash flow and provide invoices onsite. Quickbooks online provides that convenience and efficiency for those who need that option.

I am a very small business and the simple start worked well for me. I don't have a lot of requirements yet since I am just starting out. The invoices were easy to set up. I like the layout as it was easy to follow and navigate.

The customer service is not great. Sometimes it is slow to load, but it has been tolerable so far.

Accounting and bookkeeping is easier for me.

Nothing. I wish I could say one thing about this update that makes it an improvement over the earlier one, but I can't.

This version runs very slowly with Chrome - which is compatible to most of the programs I run. Users shouldn't have to hunt and guess where to find everyday chores. Not user friendly at all.

This update has made it more time consuming to accomplish simple tasks.

Only value it has it the amount of systems that integrate with it

Reps are unhelpful, they sell you a payroll package as if they were a robust system but can't even handle a simple IRS 941 amendment. Any payroll adjustments have to be done through them and they take forever to make them Lastly, they constantly make changes without notice or explanation. Just a terrible software.

That it integrates with our other softwares

It's easy to use because I've been with QB for over 10 years.

Not a stable platform. Bank connections fail and then you have to spend days to fix all of the faulty transactions. Payments goes missing, customers go crazy because their account do not reflect according to their payment and their support and communication is non-existant. I will be exploring different options.

They are not solving anything because the issue pops up atleast once every three months. It's not a sustainable solution for a business.

That it is online and on the cloud, that's about it!

Consultants they have are mostly have the same skill as you are so your query will most likely be unanswered, you have to solve it yourself and wasting your time if you deal with them. DO NOT subscribe through any accountant and do it yourself, your life/your data will be be in the mercy of the accountant if you did. Trust me you won't want to go there, we lost years of data due to accountant did not want to let us go.

basic bookkeeping

The ability to log in from a web browser is nice.

Very glitchy. Lots of errors. Makes you refresh too often. Logs you off too quickly. Integration with Avalara is very poor!

Gives us the most basic way to cut an invoice and integrate with Insightly.

I did not find any upsides with quickbooks

Dishonest Business practices.scaming small business

To all small businesses do not hire Quickbooks live Bookkeeping. This is how they operate. They will ask you to pay $200 a month for Bookkeeping they will delay your books by 2-3 months so you have to pay in advance 3 + months ahead of time. They will not provide you any financials for your books until 1 year late you will have to get a extention to file taxes. So the first month you sign up. They will delay it out 3 months then turn it into 20 months. Of paid $200 a month services. If you stop your subscription they will refuse to provide you any books for 20 months. This is what happens. I signed up in January 2022. I paid $200 every month the bookkeeper is always 3 months behind. So that's an extra $600 I paid. Now todsy is August 23rd 2023. They are still delaying my 2022 books and still never received my tax package for last year. I canceled my subscription Aug 2023 because they are not sending me any financials for 2022. And now they are stating since I canceled my subscription they cannot work on my books at all or provide me my LAST YEAR financials. I have videos confirming all bank statements were received by QuickBooks and they still refuse to send me my financials until I resubscribe to the service. because I already paid for them. They never provided me any financials for 2022 and 8 months in 2023. Meanwhile the book keeper is in receipt of all my financials. They refuse to send me my books from 20 months ago. They want me to continue to pay $200 in advance to be 20 months behind. This is fraudulent. To intentionally delay the books by 20 months to keep collecting $200 for Bookkeeping service. This is a scam. To make small businesses pay $200 in advance $200 x 20= $4,000 I paid and now QuickBooks is saying because I won't continue to pay 20 months in advance they cannot provide any financials because I need to have a active current subscription in order to receive anything. This is a scam. Why would small business pay $4,000 receive no services then get demanded by quickbooks to continue to pay $200 just so they can delay it 3 more months to continue collecting money for services. They tell you it's $200 a month in Bookkeeping but small business beware. They tell you $200 but they delay your taxes by 1-2 years to keep collecting the $200. And if you cancel after paying in advance for 2 years they will refuse to send you any financials I got scammed. I have paid 20 months of books and quickbooks refuses to send me any documents because I do not have a active subscription. So they want me to pay $500 reactivation fee plus $200 more per month and now we are 2 years behind. Consumer affairs legal needs to be ware of what's happening. Quickbooks is defrauding small business.

The only upsides are that it has online tech support, and a lot of accounting firms use it. I can't really think of anything positive, so I'll try my best. I suppose it's good for the economy, because rather than being an intuitive, easy to use product, I have to employ tech support and up the amount I pay my CPA in order to deal with this awful piece of junk they call software. I suppose it's also good in that I'm still shopping for other software to replace it.

It's slow, even on a gig internet with an M2 processor. It has way too many steps. I have to go through half a dozen screens to print a check. They did away with the bar graphs for income and expenses. Who is the moron that did that? That person should be fired and banned from ever making decisions. It's buggy. I've had numerous instances of the desktop counterpart just disappearing. It is not simple. Any software that requires months upon months of training to use is not well written. If you need an engineering degree to use it, then don't market it to small business users. It's expensive. You pay a monthly fee for software that is counterintuitive and user hostile. I would imagine they could force prisoners to use this software, but I feat that it would be cruel and unusual punishment. This software is so completely painful to use, it has me questioning my life choices...all of them...

I always wondered what it would be like to be forced to use software that was completely hostile to the user. Now I know. I also know how not to design a user interface. This thing is god-awful.

User interface seems simple enough to navigate, not a fan of the separate apps pushing and pulling data from one another but it does work.

The support is actually unbelievable. 1) Contacted 3 weeks ago about adjusting email addresses for users to migrate to a new domain and it repeatedly gives an error message. Support said they'd escalate and resolve by Monday. 2) started 15 chats about the issue since then, each support rep has no idea that there's a ticket on the account as they apparently can't see past chats so be ready to explain yourself in depth every time and listen to the same basic troubleshooting steps every time. My suggestion is to write out an essay once then copy and paste into a new chat to save you time. 3) one support rep sent over a screenshare software Glance that wouldn't open after downloading, instead of providing troubleshooting steps to find out why it wouldn't open or sending over an alternative the rep said "what do you want me to do?" And then ended the session wasting an hour plus. 4) support reps are also incredibly quick to close chats, even if you are waiting on them to look into an issue on their side they'll randomly send over a "are you still with me?" Message and 60 seconds later end the chat forcing you to connect to someone else and wasting another hour. TLDR; it has been an absolute nightmare trying to do something as simple as changing the email address in manage users. Support unable to assist for weeks, quick to provide you the same basic troubleshoot steps and then close their chats.

At this point it is only frustrating me, can't resolve a basic issue means falling behind on setting up proper workflows across the org.

-invoicing -forecasting tool (fun and useful, but feels like a buggy beta version) -vendor and employee management works

- Some features feel incomplete and cause the need for work arounds and unnecessary effort. forecasting tool and invoicing are two of those areas with missing semi-no-brainer items - As someone lacking a finance or account background, the bookkeeping side is challenging when deciding which box to sort an expense into (especially because to my untrained eye so many of QB's preprogrammed categories look the same). Would be great if there was a glossary of all their premade categories and a description of when one might use them.

these types of tools save enormous amounts of money and consolidate other services.

I have used QB for years in different businesses. They have been nice because they integrate with my bank accounts and I can easily reconcile my bank accounts. However, I WILL NEVER USE THEM AGAIN.

Quickbooks makes a hard push to use their "payments" option with your customers and with invoices. Then, when your customers use them as the option, they put a "hold" on your account. FOR WEEKS. We have provided documentation repeatedly for two weeks. Then they send out an email demanding documentation. This is for a four year-customer who pays us weekly for some services and on an invoice that was created in November, and has made several payments since then. On April 4, our client paid the remainder of his invoice, $214,617. In spite of multiple hours on the phone, multiple uploads of the same documents, and multiple "a supervisor will call you back," quickbooks still has our money. We don't have it. Our customer doesn't have it. Quickbooks stole it. And we cannot make our payroll. DO NOT TRUST THESE CROOKS WITH YOUR MONEY.

They are not solving problems for me, they are creating huge problems for me. If it was possible to do negative reviews for support, I would. T heir support is pathetic, and useless.

- Nice UI - Due to the prevalence of this software, one can easily find a bookkeeper that knows how to use it

Summary: The worst customer service I have ever experienced. - Promised a refund and never processed it - Charged me even though I could not login - After 1.5 hours on QB chat, they found my charge but still couldn't help me login - As a CPA that has worked with Netsuite, SAP, Intacct, Quickbooks, and Xero -> This is by far the worst customer service I have ever experienced - I wrote feedback to the QB team twice and received no response - Just an automated "thanks for your feedback" - I have now been with Xero for 6 months and fully support other CPAs and bookkeepers using them over QB due to my fantastic customer service with their support team. Xero is also cheaper. - I refuse to support companies now that have outsourced their customer service and have forgotten about taking care of a primary source of their revenue, small businesses. This is coming from someone who has worked with offshore teams often and enjoys working with those teams for back-office support. - Lastly, I was at a $150M revenue company, and it was incredibly difficult to migrate from QB Desktop to QB Online.

Nothing. I am no longer using QuickBooks Online due to poor customer service.

I had to think pretty hard to come up with a positive aspect of QuickBooks Online. In the end, all I can come up with is that I haven't noticed any downtime in the application. To their credit, it's a reliable application.

Rather than list specific annoyances, I think they can be largely summed up by saying that it appears to have been designed and written by people who have never used it. At the least, by people who don't have to REGULARLY use it. Virtually nothing in the application is engineered to allow you to repeat the same task over and over. Once a task is complete that requires you to drill down several clicks they seem to think that what you'll want to do is jump completely out of everything and back to the main menu. Should you have to do TWO things, you have to renavigate back to where you were. The steps are easy enough, and look good in documentation, but when you have to repeat the same steps over and over you find yourself wanting to scream "JUST LET ME STAY WHERE I AM AFTER CLICKING 'OK'!".

The SOLE reason we use QBO is that if we want to use the accounting features of other applications, it's our only option. They've managed to get a stranglehold on the market and unless we want to duplicate data by hand we have to use it.