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ON24 Comentários e detalhes do produto
A ON24 é uma empresa sediada em São Francisco que oferece uma plataforma de vendas e marketing baseada na nuvem para engajamento digital. A marca atende a mais de dois mil clientes em todo o mundo, incluindo grandes empresas de tecnologia de primeira linha, instituições bancárias, organizações de saúde e fabricantes industriais. Seu software é alimentado por IA que permite que as empresas impulsionem o crescimento da receita e forneçam insights que impulsionam o engajamento e as conversões.
| Capacidades |
|
|---|---|
| Segmento |
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| desenvolvimento | Nuvem/SaaS/baseado na Web, desktop Mac, desktop Windows, iPad móvel, iPhone móvel |
| Suporte | 24 horas por dia, 7 dias por semana (representante ao vivo), bate-papo, e-mail/Help Desk, perguntas frequentes/fórum, base de conhecimento, suporte por telefone |
| Formação | Documentação |
| Idiomas | Inglês |
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Setting up the console can be time consuming, but that is only because there are so many ways that the console can be customized to your individual needs.
Great lead generation tools
Customers can sign onto a professional looking webinar and do not have to worry about any sound settings.
There is a bit of lag time between the sound for the presenters and the audience.
More expansive reach to your customers. More top of funnel leads for our Marketing Funnel.
From a technical standpoint, ON24 is smooth to operate even for beginners (like me) - intuitive operations and straightforward navigation. When it comes to the staff, coming with a last minute request for support, they have addressed it promptly, communicated clearly and helped me approach my event in full confidence. Excellent customer experience!
For the type of event i am running, I haven't come across anything that would prevent me to enjoy a great customer experience.
ON24 help us create a great experience for our own customers when it comes to inviting them to a virtual event.
I like that we can pre-record webinars and then play them back in a Sumi-live setting. The interface is really user-friendly and crisp looking.
Support is really slow to respond. It takes a while to get information back into our Marketo instance via the webhook. Wish it occurred minutes after the webinar ended, instead of hours.
We were looking for an interface that we could pre-record webinars and play them back on a set schedule.
The platform is very easy to use from a producer, presenter, and audience perspective. Every one of our third-party presenters says how easy the platform is to work with.
There is not much about the platform we dislike. I would say the only feature we wish could be changed would be to allow people to view a webinar on-demand without having to register first. I know that is for metrics but we wish it could be turned on or off.
We have used On24 for our external informational webinar needs, but we have also started to utilize the platform internally to host meetings and prayer services for our own company.
Sending multiple certificates at one go to the qualified participants. Different reports that can be extracted for the analytics purpose. Easy of chat options in the backend support.
Reactivating any feature to blast the invites or certificate. Sometimes it is not compatible with a browser and we need to clear the cache or switch to an alternate browser. The feature in the backend wherein we cannot move multiple questions at one go.
ON24 has solved problems of mass broadcasting. Using this tool we can easily accommodate over 8000 attendees without any issues. Very few people have audio and streaming issues and that can be resolved using cache clearing or switching to an alternate browser.
I am able to reach more customers globally with ON24 webinars than I could with my salesforce. I can also take the webinars off and add translations and put them back on ON24 to reach non-English speakers too.
ON24 offers a translation component. We tried using it but our content is technical so we opted to do it ourselves. Would be great if one day this service improves.
I'd love to do training videos for our customers. I think we could help solve our customers problems more quickly.
It is an extremely engaging platform that is easy to use and provides a great attendee experience. ON24 feels more immersive than other webinar platforms like Zoom or Go 2 Meeting, which feel more like a conference call.
Sometimes it can be hard to use when setting up and is very expensive. Additionally, it can be beneficial to have someone from their tech team support the event as attendees are not usually familiar with the platform and may have technical issues.
We are able to engage current and prospective clients with engaging and relevant content consistently. We utilize ON24 for interactive webinars where attendees are not on the line, but instead can interact with content, polls, and ask questions throughout the event. They can do this even as an on-demand recording, which allows the content to feel fresh for longer.
Aside from the presentation dashboard that is easy to follow and connect to for those attending a webinar. The setting-up of Webinar is easy, user friendly and the reporting for registered leads, to attended and attended On-demand is also easy to navigate with all contact details you needed also where it came from or sources are also defined. And no problems in syncing, it flows nicely to Marketo system.
Nothing is disliked because it works perfectly according to our marketing needs.
The real-time reporting tools are great. I can see how many people are online at any particular moment of a live webinar and I can then download final stats within minutes of the webinar completing. This makes it easy for my team to follow up potential leads very quickly.
ON24 is one of the renowned platform in the market for virtual collaboration software. It helps our company to organize virtual events and generate leads.
There is a limitation on the number of presenters who can join is 8. Also, we have to pay additionally for breakout rooms.
It helps our company to organize virtual events and generate leads. It also helps us to create brand awareness.