Avaliações e detalhes do produto LivePerson

The solution of e-bot7 provides great benefits both for our customers and our agents: -Customers save precious time since they do not need to reach out to our agents anymore, when dealing with repetitive requests -Due to the service's human touch, customers sometimes think they are communicating with a real person -The service reduces the workload of our agents, so that they can focus on more complex requests -Very user-friendly interface (the most easy one we came across so far)

There were some issues in the beginning such as the chatbot recognizing customers' issues wrongly. However, e-bot7 was very supportive and helped training the bot which solved the problem.

Recently, we saw our customer base growing and expect a further increase in the near future. With e-bot7's solution we are able to cope with the rising number of customer requests and, at the same time, provide shorter processing times.

We are working with e-bot7 since 09/2018 and I can provide a few insights why we recently extended the contract: 1) Back then, a key reason was that the chatbot was able to serve our Japanese customers 2) A large implementation project was not required as the solution is designed to be implemented easily and quickly, and the console to manage the chatbot is quite intuitive 3) The support we receive from the Customer Success team is amazing. They are working hard to promptly solve any issues we have

There is nothing really to say here; we are happy with e-bot7 and the platform, overall.

The solution enables us to serve our multinational customers 24/7 without deploying additional internal resources. Hence, customers’ waiting time for answers has decreased to mere seconds without adversely affecting support quality.

With e-bot7's user-friendly interface it is very easy for our agents to create new answers. Multi-channel compatability is provided (e.g. WhatsApp and Facebook Messenger). Besides, the dashboard, especially the included analytics view is of great help to us as our agents's work efficiency is increased through better data insights. Frequent updates are rolled-out, including explanations of the developer(s) as well as examples of best use cases.

Initially, we experienced some issues with bugs that made the solution not run well; however, they have been completely solved over time.

With e-bot7 we improve the customer experience as follows: -24/7 customer service -Significant reduction of waiting and handling time -Proactively determining customers' problems / questions. This, in turn, made us increase our NPS by 22%.

With Plug & Play you can start directly and don't need any coding skills

The knowledge base is very intensive to fill

It's great to have 24/7 support and the dashboard is quite clear.

I have been working with e-bot7 and their chatbot solution since 2017. The solution has helped automating our customer service very efficiently at the pleasure of our customers. Also, the solution is really easy to implement. Their customer support is great - they are solving issues that arise on our end as soon as possible!

Our first use case did not show results as quick as desired, but e-bot7 helped out by taking a deeper look into it and trying to make it work.

E-bot7's solution enables us to automate ~80% of our customer service requests so that our agents are able to focus on more complex issues right away which is highly appreciated by our customers.

E-bot7 is the most engaged and supportive vendor we have worked with so far. We launched our chatbot within an incredibly short time period of 14 days, thanks to their plug-and-play solution; during that time, they greatly supported us to ensure that we can hit our launch date and also shared best practices on every step with us. Furthermore, e-bot7's back end is very intuitive and what excites us even more is that we are now able to route conversations to different support channels based on eligibility.

We have experienced various issues with our WhatsApp integration, but e-bot7 was super supportive and focused on resolving the issues as soon as possible.

Through e-bot7's chatbot solution we are able to both significantly reduce our live chat volumes and reduce customer waiting times by 60%.

Our chatbot offers another digital communication channel for our customers. The Bot can process simple customer concerns independently. It also helps us with advice on our products. Due to the high level of automation, it is a good support in customer service. The bot's settings are easy to make, although there are many functions. If something does not work or you need any help, a great customer service is available and supports you in troubleshooting.

The only thing that comes to mind here is the display of the console on other mobile devices. Here, for example, the answer options are not completely written out. But otherwise there is nothing negative to say about our chatbot. It works great and does exactly what we were interested in doing.

Our bot handles simple business transactions. It helps us in customer service and provides a 24/7 service offer.

The platform is easy to use & integrate. e-bot7 has a great team that provides quick & helpful support, if you need it. Integration was quick, our Chatbot is now one of our busiest colleagues.

Absolutely nothing, everything is great.

With the Chatbot we can now quickly & adequately adress most customer inquiries online 24/7.

Very friendly and easy-to-use user interface for building bots. Great integrations with major CRM and ticket systems like Zendesk or Salesforce. Very cool hybrid features so that agents can jump in again at any time. Cool statistics for extremely valuable insights.

During the project we got shifted to another customer success manager which was fine for us but staying with the one we started would have been better.

-24/7 -Reduced Waiting time -Support in their own language -Proactive determining their problem/question -Reduced total handling time

The solution is easy to implement and really helps to automate our support requests. After a short period of time we were able to automate more than 67% of our incoming first level support requests. Furthermore, the Contextual Dialog Editor helps us to automate parcel tracking. This is very convenient, especially during Corona Times as we have seen an increase in requests from our customers. I can only recommend this solution. The team is also very friendly and always there for us if we have any requests.

The whole AI topic was quite new to us so we had to train our employees a little bit. I guess this is the case for all solutions. With its customer success team e-bot7 really helped us to get up to speed so this was really amazing. They have also just recently released a help-center which helps us to find answers quickly. We love giving pro-active feedback so the team can improve.

We automate first level support requests and parcel tracking. This helps us to save costs and even more importantly time in our customer service. The hybrid Agent+Ai® also helps our agents to focus on the stuff that matters as they have a reduced AHT.

I like the usability of the e-bot7 tool with the possiblity to create your own faq or decision trees. Furthermore the human takeover by the tool is very easy. They already have experiences with the genesys integration which would be very helpful for us. Our contact person are reachable at any time and we´re very flexible at our agile project.

We used the corona bot of e-bot7 which actually did not have any special effects oder use cases. It was fine, but i was not better than the other corona chatbot I´ve seen. Maybe I expected too much.

We´ve implemented our first website chatbot which allows us to generate sales and deliver frequently asked questions about that product to our customers. Our benefit is to sell our product and answer faq automatically - without the help of our service employees. They can spend their time by dealing with more complex business issues.

Easy integration, great onboarding, and well thought out product with an ideal product market fit relating to customer service and automated digital chat bots. This may be hands down the standard when it comes to perfecting one’s customer/client communication there is.

Not really disliking anything, everything I had struggled with in the beginning my account managers were quick to reach out and to sort it out. 👍🏻

Automated customer success and leadgen on website.

The implementation was very quick. Even though we did not have a lot of data to train the system with we were able to pick up speed in the first week because of the hybrid training. Now we have a lot of automation. Especially in our industry this is really helfpul.

All very positive! There were 2 features which I asked the team about. The CS was very helpful and said that these are on the roadmap. Nice to see everyone thinking from the customer’s point of view here!

Customer Service Inquiries 24/7

efficiency increase, greatful UX/UI, reducing costs, helpful data insights about customer support processes

Some features are missing, but I guess that they will implement those in the future

Cost reduction, efficiency increase, increase of customer satisfaction, higher conversion rates

Everything is very clean, intuitive and fresh to look at, and organized in a way where I can find it myself. Also the AI capabilities helped me a lot in answering to customers.

We've had a really positive use of e-bot7 so far. Nothing we can complain about.

Reduce Customer Support Requests, Drive up Automation and increase Chat response rate. In all areas we have seen significant improvements.

The capacity to pull reports, set custom dates and channel is extraordinary. This aides effectively track measurements, for example, normal cooperation times, hold up times, and any relinquished collaborations. LiveEngage makes tending to client concerns fast and simple continuously. Client account subtleties shows when the interaction is taken. The best thing about LiveEngage is their client support,their client support is remarkable.

We sincerely scarcely ever have down time with the item. Suits our organization needs up until this point and is reliable.

LiveEngage fills in as a connection between us and our clients. To my organization,it has empowered us fragment web guests dependent on exercises, for example, the piece of our site they visit,how long they spend on a specific page ,their past interactions with our service agents and so forth. LiveEngage high adaptability and usefulness has enormously streamlined our lead securing endeavors.

The opportunity to make/setup campaigns to our specifications,ease of execution into sites, the measure of data that we're ready to track of our client's makes this instrument helpful. It enables us to distinguish troubled clients with negative assessments and structure some extra/imaginative ideas for them.

It's a great deal of substance by the by, the stage is basic and easy to use. There's nothing we aversion of LiveEngage.

We use LiveEngage for online client administration, website backing and deals support. Having the capacity to see what number of individuals on our site at any given time,helps me know which urban areas our advertising is the most grounded and getting the most consideration and which urban communities are getting the least measure of consideration. It is anything but difficult to talk with individuals, they simply click a catch and I get informed. Along these lines, everyone of our clients gets their inquiries replied.

I like being able to view how many people on our website at any given time, it helps me know which cities our marketing is the strongest and getting the most attention and which cities are getting the lowest amount of attention. It is very easy to chat with people, they just click a button and I get notified. As soon as I get notified I immediately chat with the person. When someone wants to chat, I also like that I can see what page the "chatter" is on. This helps me answer questions better. Another feature I really love is that if for some reason I am away at my desk, people can leave messages for me to come back to later! This way, everyone gets their questions answered.

There is nothing i dislike about this product. I think it is very affordable and worth the money if you need some kind of easy "chat box" for a company website.

When marketing Job Fairs and hiring events, people hate talking on the phone and don't answer my phone calls when I want to give someone information. The Live Chat lets the person come to me, ask their questions without having to talk on the phone. Other people who come across our website randomly, can reach out to us with a click of a button. They don't need a pre-existing contact at HireLive to reach out to.

From the ease of implementation into websites, to the amount of information that you are able to track how easy is for customer to use the tool. From a management perspective how you are able to set up the campaigns the freedom to create to your specifications and not whats provided. How well you can user the APIs to customize to all the way the reporting makes it easy to track data.

honestly I have not been able to find something I dislike about this tool

Creating a connection between company and their customers and clients.

(1) It provides the most personalized banners to the prospects/visitors and grabs their attention for the live chat. The probability of engaging the visitors on your webpage becomes high. (2) It provides the most efficient sentiment analysis of customer/visitor's behavior by tracking his/her actions. It allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them.

The continuous upgrades cause the changes in API. So sometimes integration level issues might be faced due to migration of new updates by LiveEngage. The UI is not compatible with all the applications.

Being a start-up, it's very necessary to convert each visitor into a customer while they reaches your website. Also marketing cost need to be in budget. Therefore it is helping us in converting more visitors into happy customers with cost effective solution.