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LiveHelpNow Comentários e detalhes do produto
O LiveHelpNow é uma plataforma de software omnicanal de serviço completo que pode lidar com as necessidades de suporte ao cliente, central de atendimento, geração de leads e suporte técnico. Com o LiveHelpNow, as empresas obtêm acesso a bate-papo ao vivo, texto para bate-papo por SMS, gerenciamento de tíquetes, chatbots, base de conhecimento, mensagens de mídia social, agentes de bate-papo ao vivo, relatórios de nível empresarial, painéis de KPI e muito mais.
| Capacidades |
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|---|---|
| Segmento |
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| desenvolvimento | Nuvem/SaaS/baseado na Web, desktop Windows, Android móvel, iPad móvel, iPhone móvel |
| Suporte | 24 horas por dia, 7 dias por semana (representante ao vivo), bate-papo, e-mail/Help Desk, perguntas frequentes/fórum, base de conhecimento, suporte por telefone |
| Formação | Documentação |
| Idiomas | Inglês |
Comparar LiveHelpNow com outras ferramentas populares na mesma categoria.
The platform is easy to use. When I have question, I receive very fast and persoanl service with easy to understand instructions. Jared has been so good to me.
Some of the new tools are intimidating to me to set up.
This has allowed us to communicate with cutomrs in real time, when they have questions. If it is after hours, they are able to leave a message for us to return as soon as we re-open. This cuts down on inbound phone volume and has given our customers a way to talk to us as we reduced our physical footprint.
We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with your customer that is easy to integrate with your existing web sites.
Pricing is based on per user and can be costly if you have many agents to monitor chats.
Great way to integrate online chats with web visitors and customers.
The customer service is outstanding. The product itself is beyond anything I would have ever thought of.
There is nothing that I dislike about LivehelpNow.
I was paying way too much for an impersonal chat system. Also LiveHelpNow allows me to customize my responses.
This is an easy to use tool for emails, chat and knowledge base. There is great support from the LiveHelp team with implementation and continued support as well. The canned responses are great and there is a robust reporting and analytic side as well.
The text option for chat does not show what page the customer is on.
We are solving email problems - we used to use a shared outlook inbox which caused issues with deletion and multiple people handling the same email conversation.
Excellent support when needed. Tons of features, very granular control.
We have nothing to dislike at this time.
We support Live Chat on multiple websites. Top level corporate site and several brand level sites. Works very well.
The customer service is amazing. Very quick in resolving issues and very supportive. Great system with great support staff
Unable to steal support staff. Staff are great and loyal
They taught me how to create triggers and build a knowledge base
Working with Oleg made all the difference in the world for myself and my team. He went above and beyond in ensuring all of our issues were handled immediatly. He took ownership, and I am so impressed with his follow up; he really cares that we are all working properly, I have never in all my years of working with a IT- Helpdesk person experienced such fantastic customer service; he represents LIVECHAT so well, you need 50 more of him for sure:)
I hate to think he wouldn't be there the next time I reached out other than that nothing I would change
nothing
Live Help has been a great partner for our company. The additional services they offer in addition to a great chat have allowed us to move our chat in directions we had hoped to go to much faster. The ability to change languages and have SMS chat has been awesome. The support provided by the company is excellent and you can never ask a question they don't answer. We love the live help challange!
I have not had any bad experience with Live Help
We had another chat service before Live Help. When we went in search of a better partner, we found Live Help. We wanted to provide the channel for our customers because they were asking for it. It gave us a personal connection on our website. We did not have bi-lingual reps and the ability to translate was an excellent plus. Being able to add SMS was also a plus. The ease of use and the ability to customize has been great.
Incredible customer service support and training.
There is nothing not to like, lots of useful functions in this service
It has helped our customers stay in touch with us regarding parts questions when the phone is not available. We also get very useful data that is accumulated ion the anylitics sections.
Software was really easy to install and customize for our call center team
Nothing. It's exceptional. Great software, great interface, user friendly, and superb support.
LiveHelpNow connects us to website visitors seamlessly. It's been a gamechanger. Prospects and existing customers get the answers they need so fast, they don't have time to look elsewhere. We get a log of the interaction so we can follow up accurately. Brilliant!