JivoChat Comentários e detalhes do produto
O JivoChat é um software gratuito de bate-papo ao vivo que ajuda as empresas online a conversar com seus clientes em tempo real. Com esta solução, os usuários podem oferecer um sistema de suporte ao cliente de 360 graus e conectar-mesage funis, oferecer chamadas e configurar e personalizar seus serviços ao cliente especificamente para suas necessidades. De bate-papo ao vivo em seu site a fornecer suporte de bate-papo a clientes no Facebook, lidando comigosageSeja pelo e-mail da empresa e direcionando ligações para um número de telefone em qualquer país, o JivoChat cuida de tudo para você.
| Capacidades |
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|---|---|
| Segmento |
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| desenvolvimento | Nuvem/SaaS/baseado na Web, desktop Mac, desktop Windows, Android móvel, iPad móvel, iPhone móvel |
| Suporte | 24 horas por dia, 7 dias por semana (representante ao vivo), bate-papo, e-mail/Help Desk, perguntas frequentes/fórum, base de conhecimento, suporte por telefone |
| Formação | Documentação |
| Idiomas | Inglês |
Cool team and perfect service. It was a great experience to use Jivo on our website - the service works flawlessly, and customers are happy that they receive answers in seconds.
A few years ago we lacked the ability to customize the chat, but now this option is available!
Voximplant used Jivo in the first line of support for effective communication with customers who are looking for assistance or have finance-related questions. In both cases, Jivo helped to quickly resolve the client's issue in a convenient way.
User interface is nice, call back functionality would be nice if it would work
Useless software - offers a call back functionality but the field the client can use to enter his phone number is in lots of countries to short. Client will not get an error message but connection fails. - customer service is promising a lot but never finally solving any problem or even replying to tickets. It is a black box. - chats should be delivered by email as important informations about the chat (like the URL the client visited or the source of the client) is not included in the chat archive. In 40% of the cases the emails are not sent by the Jivochat system. - If one is signed in on two devices, like desktop and mobile, and you sign out the status is changing on both devices, showing you are offline. As it should be. But still clients see you online and message are delivered. Status is automatically switchin back to online. - If you are signed in on a mobile device and one tries to accept an incoming chat, it often takes 2-3 minutes until one can answer the clients request. With this time delay a client is often gone from the chat.
initially it was a easy to use chat software, with more and new functionalities more and more bugs came up. and they have been never sorted even if they have been reported several times over a longer period of time
Features such as auto trigger Message view in advance Automated workflow Alerts Customization as per brand colors Chatbot
No such eliment in my usage as the product helped in both ways such as chat bot & live chat
Addressing the prospect/customer needs while they visit the site. Multi touch point enablement Attribution
The price is relatively cheap and the services of toll-free number is awesome
The web application is too slow on poor internet connection
Jivochat is fast and gives accurate data for site visitors. We use Jivochat to communicate with clients 24/7
JivoChat is a great communication suite for your business. I use it mainly for chat and callbacks and it definitely deserves 5 10 points, I also like their option which allow us to read what user is typing. its great.
This software is absolutely perfect and they keep adding new features and integrations every month.
Sales engagement Customer support Telephony
This connects us with our visitors the moment they visit our site. Time can divert someones interest, giving the access to connect with a real person in real time is a great tool.
No dislikes. It gets everything done that wee need.
Visitors would only be able to call us or submit a request to be contacted. Now we have the opportunity to connect with them in a quick chat and give them instant access to a sales rep.
Easy console for agents to connect with customers and assist with some really good handy features like canned responses to common queries.
licenses are applicable on per agent seat which is quite expensive to enlarge reachability to mass.
we are able to address customer queries related on our platform as well as certain technical queries as well while they are visiting our page.