Helpshift Comentários e detalhes do produto

I like its live chat feature. Works best to people on the go to those who do not have time to call.

There are times I have to use tags manually to put a ticket to the right queue.

In customer service, it helps save customer's time in waiting a response via e-mail or IVR

It's a very helpful tool for companies interacting with customers and increasing customer service overall satisfaction. It's convenience and easy to use; and it's very user friendly.

My overall experience with Helpshift has been good.

Helpshift is used to communicate with customers and assist them on helping banking issues.

Helpshift has an easy way for agents too reply to customers.

My company has bots set up with Helpshift. They still have to make some improvements in their bots technology to match with other competitors out there

As mentioned above Helpshift is an easy CRM to agents to reply to customers. It improvesFCR and CSAT

i like the chat feature, very easy to use and fun. i feel like anyone can use this. it's very easy no glitches or anything everything runs very smooth

nothing really it's a perfect help for chats. sometimes will experience lags but thats very rare

how to be a better client to customers. mostly every problem that could possibly happen with our organization is settled on helpshift.

I like that I am able to communicate with clients and If I need to review past conversations I have access to them.

I don't like when you close a chat with a client, they can come back with another question but there is no notification that the client came back to the chat.

I haven't experienced any problems. As far as benefits go, i see that it is a lot easier to help clients. If they start a chat about one issue and have another question about a different topic I can easily have another team member jump into the chat to help the client. It helps cut down on wait time and allows clients to get the help they need a lot faster.

The aspect I enjoy the most about Helpshift is its convenience to use. Notifications are clear and concise, and the notes fields are helpful to keep track of past issues.

It would be nice if we did not have to use an external program to receive desktop notifications.

The problems addressed are mainly for website issues and duplicate entries within our database. It's kept an easier line of communication with the clients rather than writing out an email.

It has different categories that makes it easy to keep track of different chats when you are on multiple.

It would be nice if there was some notification that could be sent when someone returns to the chat after being inactive for around 10 minutes.

It has helped me solve issues that are clients are having with our website, or any questions that they have about any paperwork.

We can help out customers quickly via helpshift and address their concerns accurately.

I dislike that our clients often choose the wrong department to speak with, it would help if we can add suggestions per department so that chats are not filtered to the wrong department. The automated greetings are also a tad annoying, as we have heard from clients.

A lot of problems, whether it be system related, internal issues, or just basic questions on how to use our system. Using helpshift has helped MPCS to effectively help our clients in an accurate and timely manner as opposed to phone calls or emails.

Helpshift is very user friendly and simple.

Sometimes notifications aren't always clear or they don't pop up when necessary.

Helping all clients solve issues with their job applications. It is very easy to communicate with people who need help or have questions.

It's nice to be able to create macros that can be shared amongst all support employees.

As of right now, we don't have any dislikes. Helpshift fulfills our current needs.

Tags/Smart views are extremely helpful in determining the size and priority of bugs