Avaliações e detalhes do produto Helpshift

Helpshift permits cross stage sees for clients and can be custom-made relying upon business require. It very well may be utilized on numerous working framework conditions and programs. I like the general interface and coordination. The capacity to look into groups and gatherings, just as limit seeks. It is pleasant to see segments in "tabs" with the goal that data is progressively composed as far as gatherings. I additionally recommend capacity to change subjects. The usability is acutally something that we as a whole like. Regardless of whether you have not experienced the full preparing on its utilization, by its instinct, you would rapidly get acquainted with it.

Simply the tasteful of it. Generally speaking, the interface is very easy to use. how data is masterminded may should be looked into.I would love greater usefulness for reviving more established, settled issues.

Speedier, more easy to understand reaction time truly makes customary email benefit feel ancient. With the expansion of bots, this truly feels like the fate of client benefit. I think our clients feel that path also. The quicker we can hit them up in a sorted out manner, the more we can persuade them that we merit their time. It spares us a great deal of time in taking care of more talks.

That it delivers a superior customer service experience at a lower cost to all my clients.

I really dislike nothing about it. It basically upgraded me from a previous software I used.

Analysts and metrics

We can organize by folders and make things just as we need them.

Can't think of a dislike, actually! I guess if I need to dislike something, it's that we can't do text support through HS.

We're able to help our customers quickly and efficiently through HelpShift.

I love that I can have multiples partway open at once. So I can see if I have issues coming in while I am working on something else. I also love that it has the number of issues in my queue on the tab when I am in a different web page!

I wish that it was easier to link to other platforms. But I really do like the program itself!

We are helping people better understand how our app and website work/ how to best utilize them.ive realized that I can reach a lot of people efficiently by having the right tools.

I like that Helpshift as a company is willing to work with you and make their platform better specifically for you.

I don't like that the search feature in HS can be difficult to learn and use.

We are solving our customers' problems with Helpshift because we can Live chat with our customers there now and that means we can get back to them faster and more efficiently.

I love that you can search for older issues. This helps when trying to determine if a Customer has written in before. Analytics are great as well as we can check on the number of issues that an Agent has taken.

There really isn't anything that I dislike. My experience has been great.

Helpshift allows us to communicate with our customers in a quick and easy manner.

All my conversations with customers are kept really organized. It helps me not feel overwhelmed.

I feel like the tags could be improved. The auto-tagging isn't always accurate.

We are using it for Customer Experience/support. Helpshift helps us stay super on top of time-sensitive issues with customers.

I love their Live Chat and how easy their staff is to work with. They are super helpful and have great ideas on how to make things work with your customized needs.

They've gone through a lot of changes in the last few years, but they're definitely making improvements and I'm happy with the direction they're taking.

Our Customer Support really relies on Helpshift and their platform. It's easy to see how well your team is doing. The analytics are top notch!

The simplicity of the interface means more time to converse with customers and less time spent clicking around looking for additional information. Everything is in an appropriate place.

I would love more functionality for reopening older, resolved issues. The number of total tickets end up higher than necessary because new tickets need to be create in most situations in which I work.

Quicker, more user friendly response time really makes traditional email service feel archaic. With the addition of bots, this really feels like the future of customer service. I think our users feel that way as well. The faster we can get back to them in an organized fashion, the more we can convince them that we are worth their time.

I like the fact that I can search any chats/emails that I want with the filter and sort it according to my preference.

I wish we have an option to email the chat transcript to our email (both users and customers)

Sorting tickets easily

All the features and functionality of the helpshift. Easy to navigate and search information within helpshift.

Maybe the sudden disconnecting from the server.

Customer Service Tickets

How simple and smooth everything has been formatted.

Errors that very rarely occur when using helpshift

How caught up or behind your team is.

Helpshift is a good solution for giving support to customers.

The integration sdk is a quite bad sometimes.

The contact with my customers

The organization of the categories. It's also very easy to find your "open issues"

People can take your case from you. Sort of frustrates people because you've had a way to assist the guest & it's done the complete opposite.

Less pain points, convenient way for guest to be assisted, and great sorting system of issues. All responses are received via phone, so very helpful!

Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as well as narrow down searches. It would be nice to see sections in "tabs" so that information is more organized in terms of groups. I also suggest ability to change themes. The ease of use is acutally something that we all like. Even if you have not gone through the full training on its use, by its intuitiveness, you would quickly get familiar with it. has the ability to collect metadata with each Helpshift ticket. The metadata for Outlook.com will include information about platform, browser, and Additional information is available about settings and other features on the web client. The metadata will also include a list of self-help article(s) that the customer clicked to view prior to submitting the ticket. The ability to segregate into queues is also quite helpful.CSS agents should tag each ticket worked with the appropriate tag used to resolve or escalate the ticket. Tags should also be used to categorize the type of issue reported.

Just the aesthetic of it. Overall, the interface is quite user friendly. the way that information is arranged may need to be looked into. There are reporting that can be filtered better . Analytics gives too broad of a view.

Trouble ticket management. Email related issues reported in by end users.

Clear interfaces, easy to navigate and every time I use it I find new features to save time.

I wonder a helpshift version for android and ios instead using the browser.

The client feels advised during the use of our application.

I like this tool because it is so user-friendly

None, I haven't found any flaws with helpshift

We use this for our ticketing system. Using helpshift is really great not only because it is much faster than other similar tool but it also provide the option to categorize the tickets that you are receiving making it easier to search.

Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.

Latencies cannot be avoided. Sometimes the help shift loads for a minute or two and sometimes it instantly loads.

Game related concerns from the customers. Inquiries regarding the game and some billing concerns. There is no need to open a 3rd party program or VPN to use the tool. You can open the tool on your browser.

Customization and ease of access. Communication and note taking for different tickets. The SDK is very intuitive and users seem to have ease when it comes to finding out what they are searching for in FAQs. There are some quirks with sending and receiving messages that should be worked out though. I enjoy the ability to reference tickets easily and the analysis tools.

Security and user privacy protection needs to be beefed up because users personal information is being transmitted through Helpshift. I'd like to see more use of security measures and more privacy settings to hide users' data. Pricing structures seem to dramatically change based on MAUs. More discount would be nice for long-standing customers. More communication with customers around new features and trainings should be offered.

We have a direct means of communicating with users. We gain valuable feedback and have realized many benefits in terms of issue redemiation.

i like that we can chat with our customers real time. it is easy to use and allows us to view chat histories. this program helps us connect better with our customers and help them with their concerns.

we need to put tags to route the chats to their respective queue

Using helpshift makes a way for us to respond timely to our customers. this greatly helps customers who prefer chat support.