Helpshift Comentários e detalhes do produto

A facilidade de manusear a plataforma. Ela é bem intuitiva e objetiva, uma ótima ferramente para atendimento ao cliente. Funcional tanto para a empresa, quanto para o cliente.

Os filtros que temos que fazer pra buscar certos tipos de atendimento.

Em alguns momentos a plataforma apresenta lentidão, mas está no caminho certo.

I like the ease of use, the possibility of creating service categories and the integration with other platforms

Sometimes, it crashes and it can be really slow

It helps with customer service and bots can solve many situations

Its features, can easily navigate tickets.

Issues with connection and not responding sometimes

Can answer tickets efficiently as it has categorization

The UI design is easy for agents to use. Reporting-wise, it makes great use of Power BI.

Slow response from support, especially on the integrations with other tools.

Helpshift helps us understand the customers. It also allows us to easily respond to them faster.

Gosto da facilidade do uso, além de ajudar nos atendimentos e possibilitar a inserção de FAQs dentro da plataforma.

Não gosto quando apresenta lentidão e duplica as mensagens.

Ajuda nos atendimentos da empresa e na resolução de dúvidas dos clientes.

Helpshift é uma plataforma excelente para atendimento aos clientes, utilizo diariamente para verificar os atendimentos e poder monitorar corretamente.

As vezes trava e envia mensagens duplicadas para o cliente, mas nada que afete o produto final.

Atendimento ao cliente com eficiência, tanto com suporte ao cliente quanto a pessoa que atende, integra facilmente com a plataforma da Playvox.

Helpshift é uma plataforma maravilhosa para atender os clientes da minha empresa, a utilizo diariamente para prestar um atendimento incrível e, assim, para o cliente sair satisfeito. É muito intuitivo e de fácil utilização, além dos recursos serem muito completos.

Sei que todos os produtos estão sujeitos à instabilidades, como eu utilizo o Helpshift todos os dias, acredito que consigo perceber mais. Em alguns momentos, a plataforma trava, envia mensagens duplicadas para o cliente e até a redistrivuição dos chats param de acontecer de forma automática. Porém, isso não afeta o produto final.

O Helpshift me beneficia diariamente, já que é através dele que consigo prestar um atendimento eficiente ao cliente. Ademais, é uma plataforma incrível que nos permite organizar e separar os atendimentos por temas.

O Helpshift é prático e de fácil visualização.

Letras e local de texto pequenos que poderiam ser melhorados.

Atendimento ao cliente

The ability to automate and provide strong self-service options while simultaneously collecting all necessary information to ensure agent support is fast and effective.

Helpshift's roadmap over the past couple of years have covered all the major gaps that I saw with the product, so there isn't really anything I dislike about it today.

Collecting as much data as possible to help us support the player without the player needing to manually submit that data ensures accurate information is provided while also creating a strong player experience. The high level of automation allows us to scale in a cost-effective way and the ongoing improvements to chatbots and other functions make it easier to set up and maintain these automations. The ease of integration is also a major differentiator that helps solve the issue of getting resourcing in time to implement support solutions in our products.

It's a very simple and powerful tool for CRM. I was hesitating at the start but I was adapted very quickly. Analytics and automation features are great as well.

Nothing so far. I definitely recommend it to my colleagues. I've used many other tools for gaming industry and I'd say that Helpshift is the most "complete" product on the market.

We can help our users very quickly with Helpshift and its powerful features. Especially automation, FAQ, and Custom Issue Fields sections are very useful for your reporting.

Helpshift has an excellent user interface that enables quick and simple deployment of Q&A, management of client requests, and visibility of trending issues. Our support team work well with the system and our app, which has over 50+ million downloads now, relies on Helpshift to deliver updated information to clients without having to submit new builds via the app stores.

It would be great if they could automate the language translations, so we didn't have to copy-paste into google translate.

We use Helpshift to deliver timely updated new information to our app users without having to push new updates etc.

The AI bots! AI bots are not a unique idea, but the way Helpdesk has implemented them has been exceptional. I have worked on various platforms which provided AI bots, but the experience was not quite fascinating. The AI bot installed in the software is very trained and helps the customer with their exact query and thus helps eliminate a lot of repetitive questions a Representative has to face. Also, the software streamlines all the information of the customers under one case so that unnecessary data work can be avoided and helps to provide the fast resolution

Sometimes it becomes hard to toggle from one case to another, hwevere not much. At the most part, the software is super awesome

When customers cover for queries via any of the one channels like chat, cal,lor email, I don't have to ask customers to repeat the whole past conversation with us as the software itslef streamlines all the past coversation below one case help to provide the resolution in the targeted SLA. Customers get really impressed with the speedy resolution

It is effortless to adjust the tool for your company's necessity. It has a lot of great modules and bots that help a lot with high demand. I don't believe there's any tool similar to it on the market.

The invoices are a little confusing at the beginning, but nothing to worry. They have a friendly financial and customer success team that can explain all the questions.

We had many incoming webchat messages that our attendants needed to answer per day about the same questions. With Helpsfhit, we automated that with some BOT and automation. Now we can focus more on strategy than just on the operations.

What I like best is the fact helpshift delivers a smart and intuitive service and turns out easier to the database understand each chat with the usage of AI as well.

What I dislike is the matter that some bugs and errors are being commonplace in my daily work. It's difficult to deliver a great service when you are facing this type of problem. So, for example, there're chats has already come to me with 10 minutes of waiting. This is not acceptable.

The problems I'm solving are the clients' demands, first of all, and providing lots and lots of information to our bot to develop more tags related to the service. Thus, chatting with clients can be more accessible as we forecast their problems. Also, the benefit includes fast response and transparency.

O Helpshift é uma ferramenta incrível para quem trabalha com atendimento ao cliente. Possibilita a troa de mensagens, envio de arquivos, organização de texto, e também, um atalho para que o cliente envie arquivos. Eu consigo atender vários clientes simultaneamente. Também é possível visualizar os comentários do cliente sobre o atendimento e a avaliação geral, que se torna um incentivo para aprimorar meus serviços.

Ultimamente a plataforma tem travado bastante. O cliente não consegue visualizar as mensagens, e em outros casos, não somos notificados sobre as mensagens que os cliente enviam. Aparentemente, o problema foi resolvido.

Agora consigo enviar imagens e figurinhas para o cliente, deixando o ambiente mais descontraido. Também consigo observar o que posso melhorar no meu atendimento através do feedback do cliente.

Eu amo que é uma plataforma usada para a comunicação da empresa com os clientes. Eu adoro usar para poder fazer meu trabalho e estar conectada em tempo real com os cliente. Estamos resolvendo problemas diários pela plataforma, com isso, a empresa está sempre podendo melhorar e ver o que está tendo problemas relacionados aos clientes para podermos melhorar diariamente. Isso é incrível. Não são todas as plataformas que tem essa qualidade que essa tem. Estamos sempre buscando superar e entregar um melhor produto na nossa empresa, e o helpshift ajuda da mlehor forma possível. Eu fico muito feliz em poder usar e compartilhar aqui o meu relato. Continuem sempre melhorando e atualizados para que as empresas possam sempre usar e melhorar os problemas dentro da empresa. Obrigada por serem os melhores.

Não tem nada que eu não goste nessa plataforma. Uso diariamente por causa da empresa onde trabalho e me ajuda muito. Uma plataforma que está sempre atualizada. Com isso, não tenho nada para reclamar dessa plataforma. Amo usá-la diariamente, me ajudando com os problemas da empresa.

Todos os problemas diários da empresa onde trabalho são resolvidos pela plataforma, então me ajudar muito. Fico feliz em poder resolver todos os problemas da empresa pelo helpshift, isso é muito bom. Trabalhar com uma plataforma sem ter problemas, pois já temos que resolver coisas diariamente e isso é excelente. Fico feliz em poder usar todos os dias para trabalhar!

- Queues - Views - Easy settings - Contact with Nikola - Bots

It is difficult to answer this question. Maybe choose other options for customer satisfaction survey?

- Game player tickets. The benefit is the tool itself. Definitely better than Zendesk.

About Helpshift I like the fact that I can add as many tags as I want to the tickets I work with. This is a feature that I could not use in the previous tool, where I could assign only one tag per ticket. I also like that tickets can be divided in categories according to the importance of the customers I am dealing with, underling which needs to be prioritized. I also like the fact that I can see which device customers are using and the details about their profile. This extremely helps me with my everyday requests.

Sometimes it is difficult to understand how to get some features. The whole tool should be more intuitive. At the same time, I believe that every user should be able to add any options in order to better organize their own work. In my case, indeed, I need to ask someone else for the permission to add some tools and wait for their approval.

With Helpshift, I answer the complaints coming from our customers. They might differ and not only be negative. Indeed, we reply also to our players' feedbacks and suggestions. Thanks to Helpshift we can verify the information provided pretty fast through the Metadata option.

I really like the tool, I use it since I joined the company where I work. It has been two years using this tool and I feel totally safe in saying that it has benefited the entire operation of my work. When you really learn to use all the resources, there are no limits to how far the tool will take you.

Many times the tool had errors and it made me a little nervous. But the support of my company soon got in touch with the support of the tool and they helped instantly. It was extremely gratifying to know that because the tool was what commanded the operation of my company and without it, we would be left without action.

The tool was what commanded the operation of my company and without it, we would be left without action. When you really learn to use all the resources, there are no limits to how far the tool will take you. I said that above and I repeat. The productivity of the operation, when compared with the previous tool, is exponentially higher.

I Ike that it's almost streamlined communication with our clients.

I dont like that when clients respond I am not notified.

We used it to solve any client and server issues with our company's application.