HelpCrunch Comentários e detalhes do produto

I like the fact that there is ticketing integration for email. The value of is on par for the price. The backend is simple. Just what I was looking for.

There is nothing I dislike about it so far.

It allows me to chat with customers and follow them through a range of platforms without losing track of the conversation.

- Fair price - In-app messaging capabilities - Visually appealing live chat

pretty happy with everything now and waiting for the new release

A nice looking live chat widget allowed us to increase the number of leads, and engagement inside the product.

I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

Emails deliverability rate could be quicker by a bit as we normally send out more than 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

Talking to our customers in real-time, engaging them with our email campaigns, and generally supporting them.

- the pricing which is much cheaper that what we found in other solutions on the market - we can connect through API to HelpCrunch to send automate messaged based on our custom parameters - lots of chat widget customization options - all customer service and communication products that we currently require in one solution

It'd be great to have the ability to create sequences in manual email messages, but totally not a deal breaker for us for now.

We use it to make our communication with customers more context-based. We started getting great feedback from customers saying that our customer service has improved over time and that we started responding faster to queries (because we didn't have any live chat solution before HelpCrunch).

1) Free version of their live chat is pretty amazing by itself 2) A lot of customer tools in a single platform 3) Affordable pricing and scalable per agent billing

Didn't really find cons in the product so far

Our team uses Helpcrunch to chat with our website visitor and leads. Since installing their live chat widget we've seen much higher conversions from visitors to leads and from leads to signed up users.

Many chat widget customization options Able to connect our product and send in-app messages to the users via Helpcrunch chat There are also neat email marketing automation and ticketing features

Helpcrunch doesn't have chatbot and knowledgebase functionalities (yet)

Acquiring, converting, and supporting our customers.

The installation and setup process is very fast and the live chat agents are very helpful. We're using the auto messages to engage better with our customers.

I'd love an Android app. Otherwise the software is very useful and easy to use.

We're aiming to improve our user onboarding through email and automated messaging.

I like how HelpCrunch is simply designed. There is never any confusion on how to get a users information.

At first I thought that finding a contacts information was difficult.

I am able to directly communicate with my users in real time. This alleviates any confusion they might have about our product.

I like HelpCrunch! It has all features that we need and it works perfectly. I spent less than 10 minutes to integrate and customize it. It's so customizable and looks really nice on our website.

I like everything in HelpCrunch. It has enough features for our company.

I installed HelpCrunch's website widget on my company's website. I use it every day to speak with our customers.

The amazing and fast support team. Great functions. Fantastic live chat design.

Overall, i like everything. the pricing is very good. Much better than alternatives like Intercom.

Better and faster support for my customers using live chat.

Amazing functionality at a very reasonable and competitive pricepoint. Helpcrunch is the number #1 tool to increase customer experience, higher conversion rates and upsell products.

Integrations with third-party softwares (Slack, Skype or similar) could be cool.

Customer support and inquiries.

Feature-rich but quick to install and easy to learn at the same time. I like the UX and how the widget looks on our website. The product is reliable and their support team reacts fast to our questions.

It would be good to have more integrations with other services but as I see the guys are already working on that

We use HelpCrunch both for customer support and sales. They also provide analytics, so we gather data about our customers, track custom events and collect feedback. And we use them for email campaigns and proactive engagement as well. Recommendable.

Ease of use is the main part of this platform. Everything you want to do is right there, if you need automations its all right there. The design of the user interface is very appealing and designed very well for use.

We do not dislike anything at the moment.

Currently we are solving inbound sales leads and managing live customer support with helpcrunch

Now we use one HelpCrunch instead of jiggling the dozen tools. It really saves the time.

Really nothing that we don't like. Every feature seems to work as it's supposed to and customer support is helpful whenever we have any questions or issues

Now we have a limited number of clients because of the business specifics, but each of them can address the support team anytime. We automatised some business proesse with the help of HelpCrunch. Now our clients feel more satisified with the work of our support.

Very clean and intuitive tool. As we mianly use email automation tools, we previusly strugged with similar tools, but here everything works out of the box.

Import/export could be better. It's like they haven't updated it for a while, but support team assured me it's on their ToDo list.

Onboarding email sequenses and bots for messengers

Шаблони, звіти, зручний інтерфейс, адмін панель, ланцюжки

неможна змінювати місцями швидкі відповіді, неможливо окремому користувачу налаштувати свої шаблони

якісну надати консультацію клієнтам, щоб ми стали доступнішими для клієнтів

We are currently using the HelpCrunch chat service on our website and I can confidently say that it is an excellent tool for customer support. The interface is user-friendly and easy to navigate, and the customer service representatives are responsive and knowledgeable. They have been able to address all of my concerns and questions in a timely and efficient manner. I appreciate the convenience of being able to chat with someone in real time, and the ability to view past chat transcripts has come in handy as well. Overall, I highly recommend HelpCrunch's chat service to anyone in need of customer support.

Some things are not straight-forward. Waiting for standalone windows app to be available.

Providing fast and convenient customer support: With the live chat feature, customers can easily reach out to businesses in real-time and get their questions and concerns addressed quickly. Improving customer engagement: HelpCrunch's email marketing feature allows us to create targeted and personalized email campaigns that can help increase engagement and customer loyalty. Enhancing self-service options: The knowledge base management feature allows businesses to create a comprehensive and easily searchable FAQ section, which can help reduce the number of support requests and increase customer satisfaction.

Excellent price point and has all the most important features I was looking for. Support has been excellent for me so far to help me get started. It also has a multilingual feature that I absolutely need for my Canadian customers.

HelpCrunch has all the essential features and a very competitive entry price but could lack some more advanced features you might need for a bigger business or more custom integrations.

I was looking for an alternative to WixAnswers, a simple knowledge base with a very decent price and set of features. HelpCrunch is the option that comes the closest in my opinion

After the beginning of the full-scale invasion of russia on the territory of Ukraine, the question of changing all Russian services to analogs arose. After a long search and testing, we settled on Helpcrunch. The advantages of this online chat are the price, a very wide set of functions, and, of course, Ukrainian development. I was also pleasantly surprised by the speed of providing answers to requests from technical support, as well as an extended trial period for a full test of all functionality.

I don't think it's correct to consider the account administrator also an operator. It would be good to separate this functionality, and if necessary, add an opportunity for the administrator to become an operator as well.

HelpCrunch fully meets our online chat requirements. We plan to use it in the future.

Our CSR's were able to learn the system very quickly. Moving from Messenger to Helpcrunch was no big deal.

Some of the OOTB customizations are limited (customer data variables, branding, etc.) until you upgrade to Premium. Though I believe with a little developer help, we could tailor that to our needs.

We needed a chat platform to support our online courses.