Freshsales Comentários e detalhes do produto

The fact that it links with freshdesk and notifies me is the prospect has opened or clicked on my email.

The process of converting a lead has a lot of repetitive tasks. Sometimes a lead that is loaded cannot be converted and I end up duplicating the lead. Furthermore, if a lead replies with an additional email i.e they copy a different email address on their replyThere will be a lead created with only an email address as the only details.

better engagement with customers and increased sales closing ratio.

Able to track all the leads and follow up closely with the leads. Real on time make super fast response to the leads

Sometimes, new lead will not show at the first page, have to refresh to get the new leads

Improve efficiency, fast tracking and build in template for email

Follow up of customers, tracking information, sending mails en making phonecalls is very easy. You also have a good overview of all the needed information.

The trader lead score is not always accurate.

following up customers and tracking information.

Easy to use, easy to learn and easy to populate what I would need.

The less availability of customization which is, however, being improved day in and day out. I would still prefer a faster rollout of these features.

Sales Funnel Forecast, understanding the sales projections, Lead to demos given, MQL inflow and SQL Inflow MOM

Very easy to setup, beautiful UI at a fraction of the price of some other CRMs

Some stupid limitations like the inability to download recorded call files and the inability to upload all file types to contacts

Very organized since day one of launching the biz

The UI, WAY better than Salesforce and much easier to navigate for our sales team. Good visual reports but still a little confusing at times.

It does have a little bit of a learning curve when figuring out what all of the lead > Contact > Account > Deal stages mean but once the software is implemented and customized properly its ok. I think there is also just alot of room for them to improve (like integration with unbounce)

Lead management and report generation. We have transitioned from salesforce and really like the ease of use with the product more.

The heatmaps are very useful for CRO purposes

Inability to save/download interactive heatmaps - can only save/download static images

The heatmaps are useful for CRO

Love the fact that Freshsales is more than just a CRM system. We used Salesforce prior and it was very expensive and not easy to customize like Freshsales. Greatly enjoy the fact that we can track email open rates as well as delivery rates

one of the things I don't like is that when you complete task that pop up... they stay in the notification area... you don't have to the ability to "X" or close out of a notification once you complete it. I also don't like the fact that when you send a large PDF it may not go through.

creating a better/clear understanding of our sales pipeline... effective follow up sequences and an overall streamlined CRM

The dashboard and navigation is very User-friendly

Integration is not as seamless as I would like

No

FreshSales won us over with their great customer support and the ability to customize the interface to suit our business needs.

There are some options we could use without. If we could customize our interface even further by removing those items, that would be great. Their mobile app is not as customizable as their web interface.

We were looking for more automated ways to aggregate our contact info. FreshSales met the goal.

Freshsales app gives our company the simplicity we needed. It cuts out time by incorporating GPS with the appointment calendar.

I have had trouble with the time zone setting in the app.

Freshsales helps our business communicate more effectively by streamlining the multiple processes we used before.

The easy to use bulk email function and workflows

I don't think I dislike anything yet as we've only been using it for a month so I think there are just areas which are undiscovered, but more video tutorials would be good and integration with other marketing automation systems

Its very simple to use unlike other CRM systems

It has been an amazing experience using FreshSales. Everything I learned regarding outbound sales and lead generation was executable in Fresh Sales!

There are numerous additions I would suggest, but would not classify it as "Do not like". I am sure the company will get there.

I can track how our sales leads are responding to our email campaigns, and the tracking thereof is great!

I like the control of leads, as well as the integration with the email, that makes me be more agile

I do not like the crashes, bugs and dalys that happens eventually

Contacts and customer interests at hand

Best sales crm tool i have found. Moved from pipedrive across to freshsales because of voip integration and built in workflows for automations and pipeline management. Very clean user interface, great typography and use of white space Knowing Freshworks got 55m funding gives me great confidence in future roadmap

No sms yet. Would be nice to have this communication channel added. Would also like to purchase australian mobile numbers. I use lots of other marketing automation software that has integrations with activecampaign that I am using with some workflows now. It would make life so much easier if all these products integrated with Freshsales directly.

Separating marketing leads from sales leads is great, forcing me to convert them manually to a deal helps maintain a clean CRM of both data sets. Custom Fields and integrations via Zapier are very helpful to build intelligent automated workflows Integrating with other Freshworks products (freshmarketer and freshchat) to take advantage of a deeper stack with freshworks is something I'm testing now. Has become my default recommendation.

It's Heatmap and Polls are the features we really use and find the best.

It could be more seamless in the steps one needs to follow and it could be more personalized.

It helps us in understanding customer behaviour once they are on our website and get a fair idea of the success of that page

Heat maps & Session replay . Both these features help me in tracking my goals.

unique username for same users when they visit on our website again

Reconnecting with our users when they face any issue on our website.

The integration of the CRM, Freshdesk, with Fresh Sales as well as the functionality and features in the blossom version

Too much profile fields, it would be good to choose which fields you want to add.

Converting more leads into customers as you would not always know when to follow up for payment

It's user-friendly. The visuals are outstanding, and the configuration is fast and easy. We recommend our clients to use Freshsales. Our leads are imported to this CRM, it's a great way to explore the usage statistics of our prospects (logs in, email attachments, last imports, and if they have been contacted technical support). All of this is talking about the trails. We can see if they have used the trials or not. In that way, we can conclude if they are interested in this platform or not without even asking them.

I wish that it can be faster, sometimes is a bit slow. Also, our clients always ask for a native integration with Facebook and social networks in general. And one more thing, the comments section is a bit small and you can't customize the font. These minor details can be fixed quite fast within the next update.

We can analyze the usage of the trials by our prospects and generate strategies by the time we contact them by phone call the next opportunity that arrives. It's a vital feature to know the overall activity that they spend during this period of time.

The auto populate feature is excellent pulling information from social media and company websites

Nothing so far! Thinks it's pretty awesome

A central CRM system accessible across the business