---
title: Drift
slug: drift
tagline: Real-time Customer Engagement
category: Conversational Marketing Software
url: https://www.drift.com/
updated_at: '2024-07-30T11:44:35Z'
---

# Drift

> Real-time Customer Engagement

- **Category:** Conversational Marketing Software
- **Vendor:** Drift.com, Inc.
- **Website:** https://www.drift.com/
- **Rating:** 4.4/5 (1081 reviews)
- **Capabilities:** AI, API

## Overview

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot. Among its key features include Drift’s in-app messaging that targets its customers with full-page takeovers and slider messages. Users can also create automated email campaigns with a range of triggers, for customer onboarding, churn prevention, and more.

## Features

- Live Chat
- A/B Testing
- CRM Integration
- Custom Workflows
- Multi-language Support
- 24/7 Customer Support
- Third-party Integrations
- Sales Pipeline Management
- Automated Responses
- Proactive Chat
- Custom Scripting
- Lead Qualification
- Visitor Tracking
- Customer Segmentation
- AI-Powered Chatbots
- Mobile Optimization
- Customer Feedback Collection
- Chat Routing
- Conversion Tracking
- Drip Campaigns
- Analytics/Reporting
- User Behavior Tracking
- Bot-to-Human Handoff
- Customizable Chat UI
- Personalized Messaging
- Integration with Email Marketing
- Scheduling Meetings

## Pricing

- Premium: $2500.0 per month
- Advanced: Custom
- Enterprise: Custom

## Who uses it

- Mid Market 51.0%
- Small Business 29.9%
- Enterprise 19.1%

## Deployment

- Cloud / SaaS / Web-Based
- Mobile Android
- Mobile iPad
- Mobile iPhone

## Support

- Email/Help Desk
- Chat
- Knowledge Base
- 24/7 (Live rep)
- FAQs/Forum
- Phone Support

## Training

- Documentation

## Languages

English

## Integrations (16)

- BrightTALK
- Clearbit
- Close
- Contento
- Hostinger Website Builder (formerly Zyro)
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Microsoft 365
- ON24
- Shopify
- Sitecore Experience Manager
- Softr
- WP Engine
- Zapier
- ZoomInfo Chat

## Categories

- Email Signature Software
- AI Sales Assistant Software
- Live Chat Software
- Digital Experience Platforms (DXP)
- Conversational Support Software
- Chatbots Software
- Bot Platforms Software
- Customer Self-Service Software
- Conversational Marketing Software

## Vendor

- **Name:** Drift.com, Inc.
- **Website:** https://www.drift.com
- **Headquarters:** Boston, MA, USA
- **Founded:** 2015
- **Employees:** 201-500