Canny Comentários e detalhes do produto
Canny é uma ferramenta de gerenciamento de feedback de clientes que ajuda as empresas a coletar, priorizar e gerenciar o feedback de seus usuários. Ele fornece recursos como votação em solicitações de recursos, rastreamento da opinião do usuário e integração de feedback no processo de desenvolvimento do produto. Isso permite que as empresas tomem decisões informadas com base nas necessidades e preferências reais dos usuários.
| Capacidades |
AI
|
|---|---|
| Segmento |
Negócio pequeno
mercado médio
Empreendimento
|
| FÁCIL DE USAR |
Iniciante
Nível intermediário
|
| desenvolvimento | Nuvem / SaaS / Baseado na Web |
| Suporte | Bate-papo, e-mail/Help Desk, perguntas frequentes/fórum |
| Formação | Documentação |
| Idiomas | Inglês |
Canny makes it easy to manage community and enterprise feature requests and feedback around the product, it makes it good to integrate into our app as integrated widet as well
the documentation could be improved, I had to contact Canny's support to get clarity about using SSO instead of identifying calls on Canny widgets
we're using it for feedback and feature request management segmented over plans and user personnas to build internal product roadmaps
The suggest feature dashboard that can be installed inside your application admin panel. The fact there is a free tier available.
For now I didn't find anything I dislike.
I wanted to have a public roadmap and a dashboard in which the users of our application can suggest requests. Canny does that with Single Sign On and with a free plan Amazing!
Easy to use as a customer and admin. Our customers interact with this easily and provide incredible feedback and insights for our CX and Product teams. UI is clean and modern. Responsive and helpful sales and CX teams. The Salesforce integration is a major game-changer!
No identified downsides -- Overall, things have been going smoothly!
Collecting feedback and ideas from our customers, stack-ranking feedback by revenue and/or volume, and changelog communciations
User engagement on our roadmap has sky rocket with the implementation of Canny. It's like democracy for a product.
Nothing so far, they are way ahead of the competition.
User engagement on our public roadmap
Our Support team loves having a place to direct customers where they can feel like their voice is heard, and the automatic email notifications when something is marked Complete save us a ton of time. Really pleased with how clean the UI is! Looks modern and is easy to navigate and learn, both from the user side and the admin side. The feature to switch to "Public view" as an admin is genius to really put ourselves in our customers' shoes.
Still requires a good bit of moderation/oversight, but I've yet to find a tool that can cut that out of the process. Wish they had a native HelpScout integration, but their API options are a good workaround. Wish their public vs. private boards/posts were much more visually distinct.
We integrated Canny directly into our app, including requiring auth to access it, and the ability to lock things down to just our existing customers is really great. I also like the idea of using Canny to organize internal requests, but haven't been able to test that out yet with my team. The ability to add internal comments to public requests is great, so we can save context for our own team on backend requirements, etc. where we'll need it when we start planning a new feature. The Canny team is also very responsive--I reported some confusing UI and they passed it on to the design team and then the engineers, and then sent me a confirmation as soon as they'd implemented a change to address it. Impressive follow-through.
I LOVE the UI/UX of the platform in trying to keep all of the activity in one place, but still provide the necessary tools to make our customer's experience better. The customer support team is insanely helpful and fantastic to work with. I really appreciate how you all have an AI bot through Intercom set up as a first point of contact to make finding solutions for your customers even quicker. It's such a smart and intuitive set up. I have to work with a lot of third party platforms on behalf of my team, and this is one of the most pleasurable third party tools I'm fortunate to be in charge of!
I need Canny to grow faster! I'm too impatient, even being in CV/Product land myself.
Canny is providing a space for our team to collect customer feedback on features available in our platform. Being able to hear from our customer base first hand allows us a better insight into our user's experience in order to iterate and build better platform features.
Easy to use, user friendly interface, great features
Customer need to sign up, or you can integrate it with your app, but it would require more time
Customer centric product development
It's seemless integration into our existing infrastructure making it all look like one application.
Nothing at all, we are very please with the value and functionality.
Giving our users a voice. It's incredible to see what they want in an organized fashion.
Easiest way to triage customer feedback and have a public facing product roadmap
Could be easier to auto-triage issues, duplicates, etc.
Gathering customer feedback, communicating with users, public roadmap
Easy to create new posts, view exisiting and upvote on items, keeps a single source of truth for customers and internal staff requests.
Only thing would be to allow more than one integration with the free plan.
single source of truth, that updates users who have voted on an item when that item changes status or has an update