Acquire.io Comentários e detalhes do produto
Acquire.io é uma plataforma unificada de atendimento ao cliente que fornece todos os seus canais digitais — incluindo vídeo, voz, bate-papo e navegação — em uma visão unificada para melhorar os fluxos de trabalho dos agentes e as experiências dos clientes. Ele garante conversas conectadas em canais digitais. Todos os canais de comunicação são fornecidos em uma única exibição junto com os dados do cliente vita, garantindo uma experiência do cliente mais consistente e satisfatória.
| Capacidades |
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|---|---|
| Segmento |
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| desenvolvimento | Nuvem/SaaS/baseado na Web, desktop Mac, desktop Windows, Android móvel, iPad móvel, iPhone móvel |
| Suporte | 24 horas por dia, 7 dias por semana (representante ao vivo), bate-papo, e-mail/Help Desk, perguntas frequentes/fórum, base de conhecimento, suporte por telefone |
| Formação | Documentação |
| Idiomas | Inglês |
The features was interesting and a good alternative to other software.
The customer service wasn't that great. Had tonfight for my refund.
Team communication/ inbox was my main feature goal
Their offering - they claim to have an amazing product with so many amazing features.
There were so many bugs, and some features they promised were there weren't shipped yet. But more so - their support team was the worst I've ever seen. They were rude, blamed me for things not working, and eventually just suggested I churn and that's it.
I was looking for a tool to help me engage customers in my site and then give them demos while screen sharing \ co-browsing
A widget shows on my website and agents are able to chat with users.
Slow, unreliable, customer service response times are slow, lacks features, expensive.
It seems as they are either new or growing too quickly as I continue to have ongoing, small issues with them.