---
title: Helpdesk vs HubSpot Service Hub
products:
- helpdesk
- hubspot-service-hub
updated_at: '2025-03-04T14:17:09Z'
---

# Helpdesk vs HubSpot Service Hub

Side-by-side comparison of Helpdesk and HubSpot Service Hub.

## Quick comparison

| Attribute | Helpdesk | HubSpot Service Hub |
| --- | --- | --- |
| Category | Help Desk Software | Help Desk Software |
| Rating | 4.6/5 (30) | 4.4/5 (2172) |
| Starting price | — | from $50.0 per month |
| Free plan | No | No |
| API | No | Yes |
| AI features | No | Yes |
| Open source | No | No |

## Unique strengths

**HubSpot Service Hub:** Audit Logs, Automated Routing, Collaboration Tools, Custom Fields, Customer Feedback, Customizable Branding, Email Integration, Knowledge Base

## Helpdesk


- **Category:** Help Desk Software
- **Website:** https://helpdesk.com
- **Rating:** 4.6/5 (30 reviews)

HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with other tools. HelpDesk aims to streamline the customer service process, improve response times, and enhance customer satisfaction.

**Reviewer segments:** Small Business 60.0%; Mid Market 36.7%; Enterprise 3.3%

**Deployment:** Cloud / SaaS / Web-Based

**Support:** Email/Help Desk, Chat, Knowledge Base

**Training:** Documentation

**Integrations (31):** Agile CRM, AWeber, Bill.com, Capsule CRM, ClickUp, Crazy Egg, Ecwid, FreshBooks, Freshchat, Freshservice, Front, Google Workspace, Gorgias, HubSpot Marketing Hub, HubSpot Service Hub, Instapage, Kissmetrics, Klaviyo, Mailjet, Mixpanel, Nutshell, Omnisend, Pipedrive, Podium, Qualtrics, Salesflare, Salesforce Sales Cloud, Shopify, Streak, Typeform, Zoho Desk

## HubSpot Service Hub


- **Category:** Help Desk Software
- **Vendor:** HubSpot
- **Website:** https://www.hubspot.com/
- **Rating:** 4.4/5 (2172 reviews)
- **Capabilities:** AI, API

Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excellent option for managing customers and progressing them through your funnel. As a result, Hubspot’s Service Hub’s an incredible range of features, including team management tools available via higher plans and real-time reporting.

**Pros:** - Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.

**Cons:** - There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.

**Pricing:**
- Starter: $50.0 per month
- Professional: $890.0 per month
- Enterprise: $3600.0 per month

**Reviewer segments:** Small Business 63.8%; Mid Market 33.6%; Enterprise 2.7%

**Deployment:** Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (8):** Airtable, Canva, Helpdesk, HubSpot Email Hosting, Intuit Mailchimp, Shopify, Trello, Zapier

**Vendor:** HubSpot · Cambridge, MA · founded 2006