---
title: Gist vs Smartsupp
products:
- gist
- smartsupp
updated_at: '2025-04-11T11:05:02Z'
---

# Gist vs Smartsupp

Side-by-side comparison of Gist and Smartsupp.

## Quick comparison

| Attribute | Gist | Smartsupp |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | 4.6/5 (215) | 4.7/5 (361) |
| Starting price | from $29.0 per month | Free plan |
| Free plan | No | Yes |
| API | Yes | Yes |
| AI features | Yes | No |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Automated Responses
- Canned Responses
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Chatbot Integration
- Co-Browsing
- Custom Branding
- Customizable Chat Widgets
- Email Integration
- Feedback Collection
- File Sharing

## Unique strengths

**Gist:** Agent Performance Analytics, Audio and Video Chat, CRM Integration, Chat Encryption, Queue Management, Social Media Integration

## Gist

> Summarize any text instantly.

- **Category:** Live Chat Software
- **Vendor:** Gist
- **Website:** https://getgist.com/
- **Rating:** 4.6/5 (215 reviews)
- **Capabilities:** AI, API

Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the communication gap between them and their audience. The platform offers an email builder that lets users create and broadcast automated emails, upsell and cross-sell emails, consolidate multiple communication channels and provide access to live chat and chatbot widgets. The advanced cross-channel messaging features boost audience engagement and interaction and Gist’s free plan is quite comprehensive.

**Pros:** - Free plan is quite comprehensive
- Supports advanced cross-channel messaging
- Offers buildable forms and popups

**Cons:** - Clunky chat history functionality
- Limited integrations

**Pricing:**
- Professional: $29.0 per month
- Premium: $99.0 per month

**Reviewer segments:** Small Business 94.0%; Mid Market 5.1%; Enterprise 0.9%

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (10):** Calendly, Google Analytics, HubSpot, Intercom, Involve.Me, Pipedrive, Shopify, Slack, Zapier, Zoom

**Vendor:** Gist · Tampa, Florida, United States · founded 2016

## Smartsupp

> Engage Customers, Simplified.

- **Category:** Live Chat Software
- **Vendor:** Smartsupp.com, s.r.o.
- **Website:** https://www.smartsupp.com
- **Rating:** 4.7/5 (361 reviews)
- **Capabilities:** API

Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recordings, which all combine to help businesses connect and engage with their audience better.

**Pricing:**
- Free: Free
- Standard: $25.5 per month
- Pro: $60.0 per month
- Ultimate: Custom

**Reviewer segments:** Small Business 97.0%; Mid Market 2.8%; Enterprise 0.3%

**Deployment:** Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (9):** Google Analytics, Jimdo, Shopify, Slack, Squarespace, Webnode, Wix, WooCommerce, Zapier

**Vendor:** Smartsupp.com, s.r.o. · Brno, Czech Republic · founded 2013