---
title: Freshchat vs tawk.to
products:
- freshchat
- tawk-to
updated_at: '2026-07-28T08:51:34Z'
---

# Freshchat vs tawk.to

Side-by-side comparison of Freshchat and tawk.to.

## Quick comparison

| Attribute | Freshchat | tawk.to |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | 4.5/5 (306) | 4.5/5 (181) |
| Starting price | Free plan | — |
| Free plan | Yes | No |
| API | Yes | Yes |
| AI features | Yes | No |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Automated Responses
- CRM Integration
- Canned Responses
- Chat Encryption
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Chatbot Integration
- Custom Branding
- Customizable Chat Widgets
- Email Integration

## Unique strengths

**Freshchat:** Co-Browsing, Feedback Collection, Social Media Integration

**tawk.to:** Audio and Video Chat

## Freshchat


- **Category:** Live Chat Software
- **Vendor:** Freshworks
- **Website:** https://www.freshworks.com/
- **Rating:** 4.5/5 (306 reviews)
- **Capabilities:** AI, API

Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.

**Pricing:**
- started: Free
- Growth: $15.0 per month
- Pro: $39.0 per month
- Enterprise: $69.0 per month

**Reviewer segments:** Small Business 58.8%; Mid Market 34.6%; Enterprise 6.5%

**Deployment:** Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (9):** Calendly, CoSupport AI, Freshdesk, Freshsales, Helpdesk, Pinecone, Shopify, WooCommerce, Zowie

**Vendor:** Freshworks · San Mateo, California · founded 2010

## tawk.to

> Real-time Customer Engagement

- **Category:** Live Chat Software
- **Vendor:** tawk.to inc.
- **Website:** https://www.tawk.to/
- **Rating:** 4.5/5 (181 reviews)
- **Capabilities:** API

tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are also available for many CMS and eCommerce platforms and are guaranteed to be an easy-to-use tool that can be applied across various devices.

**Reviewer segments:** Small Business 75.7%; Mid Market 19.3%; Enterprise 5.0%

**Deployment:** Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (8):** Bitrix24, Cloudflare, Ecwid, Intercom, Pipedrive, Squarespace, WebWave, Wix

**Vendor:** tawk.to inc. · Wilmington, Delaware, United States · founded 2011