---
title: Comm100 vs Freshchat
products:
- comm100
- freshchat
updated_at: '2026-07-28T08:51:34Z'
---

# Comm100 vs Freshchat

Side-by-side comparison of Comm100 and Freshchat.

## Quick comparison

| Attribute | Comm100 | Freshchat |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | — | 4.5/5 (306) |
| Starting price | from $39.0 per month | Free plan |
| Free plan | No | Yes |
| API | Yes | Yes |
| AI features | Yes | Yes |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Automated Responses
- CRM Integration
- Canned Responses
- Chat Encryption
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Chatbot Integration
- Co-Browsing
- Custom Branding
- Customizable Chat Widgets

## Unique strengths

**Comm100:** Audio and Video Chat

## Comm100

> Ultimate Customer Engagement Platform

- **Category:** Live Chat Software
- **Vendor:** Comm100 Network Corporation
- **Website:** https://www.comm100.com/
- **Capabilities:** AI, API

Comm100 Live Chat helps convert visitors to customers, increase sales and improve customer satisfaction.  The platform is perfect for meal-time, and personalized customer engagement and is accessible via the website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.

**Pricing:**
- Live Chat Startup: $39.0 per month
- Live Chat Plus: $69.0 per month
- Omnichannel Platinum: Custom
- Omnichannel Gold: Custom

**Deployment:** Desktop Windows, Desktop Mac, Mobile iPhone, Mobile Android, On-Premise Linux, Cloud / SaaS / Web-Based, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (9):** BigCommerce, Google Analytics, HubSpot, Pinecone, Pipedrive, Shopify, Slack, WooCommerce, Zapier

**Vendor:** Comm100 Network Corporation · Vancouver, BC, Canada · founded 2009

## Freshchat


- **Category:** Live Chat Software
- **Vendor:** Freshworks
- **Website:** https://www.freshworks.com/
- **Rating:** 4.5/5 (306 reviews)
- **Capabilities:** AI, API

Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.

**Pricing:**
- started: Free
- Growth: $15.0 per month
- Pro: $39.0 per month
- Enterprise: $69.0 per month

**Reviewer segments:** Small Business 58.8%; Mid Market 34.6%; Enterprise 6.5%

**Deployment:** Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (9):** Calendly, CoSupport AI, Freshdesk, Freshsales, Helpdesk, Pinecone, Shopify, WooCommerce, Zowie

**Vendor:** Freshworks · San Mateo, California · founded 2010