---
title: Chatter vs LiveChat
products:
- chatter
- livechat
updated_at: '2026-08-31T10:24:13Z'
---

# Chatter vs LiveChat

Side-by-side comparison of Chatter and LiveChat.

## Quick comparison

| Attribute | Chatter | LiveChat |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | 4.1/5 (942) | 4.5/5 (747) |
| Starting price | Free plan | from $24.0 per month |
| Free plan | Yes | No |
| API | Yes | Yes |
| AI features | No | Yes |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Automated Responses
- CRM Integration
- Canned Responses
- Chat Encryption
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Chatbot Integration
- Co-Browsing
- Custom Branding
- Customizable Chat Widgets

## Unique strengths

**Chatter:** Audio and Video Chat, Social Media Integration

## Chatter

> Connect. Communicate. Collaborate.

- **Category:** Live Chat Software
- **Vendor:** Salesforce
- **Website:** https://www.salesforce.com/products/chatter/overview/
- **Rating:** 4.1/5 (942 reviews)
- **Capabilities:** API

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

**Pricing:**
- Chatter: Free
- Chatter Plus: $15.0 per month

**Reviewer segments:** Mid Market 44.9%; Enterprise 36.3%; Small Business 18.8%

**Deployment:** Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (13):** AgilePoint NX, Asana, Box, DocuSign, Dropbox, Google Workspace, Jira, Salesforce Sales Cloud, Slack, Trello, Workday, Zapier, Zoom

**Vendor:** Salesforce · San Francisco, California · founded 1999

## LiveChat

> Connect Instantly with Customers

- **Category:** Live Chat Software
- **Vendor:** LiveChat Software S.A.
- **Website:** https://www.livechat.com/
- **Rating:** 4.5/5 (747 reviews)
- **Capabilities:** AI, API

LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satisfaction and boost online sales results. 

**Pricing:**
- Starter: $24.0 per month
- Team: $49.0 per month
- Busniess: $69.0 per month
- Enterprise: Custom

**Reviewer segments:** Small Business 45.0%; Mid Market 36.4%; Enterprise 18.6%

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (25):** 1CRM, Benchmark Email, Clearbit, Domain.com, Easywp, Getscreen.me, GoDaddy Email & Office, Godaddy Hosting, GoDaddy Website Builder, Grasshopper, HostGator Website Builder, Inbenta Chatbots, Intuit Mailchimp, Jimdo, Omnisend, Pinecone, Shift, Shift4Shop, Site123, Survicate, Ucraft, WebWave, Wix, WP Engine, Zowie

**Vendor:** LiveChat Software S.A. · Wroclaw, Lower Silesian District, Poland · founded 2002